D365 F&O Support Specialist - Supply Chain, Manufacturing & Production Focus

D365 F&O Support Specialist – Supply Chain, Manufacturing & Production Focus

Location: Europe (Remote)

Duration: Staff or Contract (initial 12-month engagement)

Job Summary

We are seeking a skilled and motivated D365 F&O Support Specialist with a strong background in warehouse, supply chain, and production modules. The ideal candidate will provide comprehensive support across Microsoft Dynamics 365 Finance and Operations (F&O), with a particular focus on operational processes and troubleshooting in manufacturing and distribution environments.

Key Responsibilities

• Deliver first and second-line support for D365 F&O, particularly in Warehouse Management, Inventory, Procurement, Production Control, and Supply Chain modules.
• Diagnose and resolve functional and technical issues, collaborating with IT and business teams for timely solutions.
• Guide end-users on system navigation, functionality, and best practices, emphasizing operational roles.
• Monitor system performance and proactively address issues in supply chain and production workflows.
• Ensure quality of releases (fixes, upgrades, enhancements) through rigorous testing and environment management.
• Log, track, and manage incidents using a ticketing system.
• Maintain detailed records of issues, resolutions, and process flows.
• Create and deliver training materials for new systems/processes using Click Learn.
• Collaborate closely with IT, operations, and planning teams to ensure seamless integration and process alignment.
• Support system updates and enhancements with minimal operational disruption.
• Demonstrate strong end-to-end knowledge of manufacturing and distribution processes, including material flow, production scheduling, and inventory control.
• Understand upstream/downstream impacts of process changes across departments.
• Review and elevate process design changes, partnering with business leaders for improvements.
• Build strong relationships with key users and stakeholders to ensure effective feedback loops.
• Provide hyper‑care and stabilization support following deployments.
• Identify and drive opportunities for process optimization and system enhancements.

Required Skills & Experience

• 4–5 years supporting D365 F&O, with hands‑on experience in manufacturing, supply chain, and production modules.
• Proven experience in a multinational manufacturing environment.
• Proficiency in D365 F&O and understanding of integrations/ISVs.
• Strong understanding of manufacturing and supply chain processes and their financial impact.
• Excellent problem‑solving and troubleshooting capabilities.
• Exceptional verbal and written communication skills; ability to engage end‑users and stakeholders effectively.
• Bachelor’s degree in Supply Chain, Manufacturing, Information Technology, or related field.
• Microsoft Dynamics 365 certifications in SCM or Manufacturing modules preferred.
• Collaborative mindset with a customer‑first approach.
• Ability to troubleshoot first‑line and second‑line support scenarios.
• Fluency in Italian preferred.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer

Morgan Advanced Materials, founded in 1856, is a global organisation with 70 sites across 18 countries, specialising in ceramic and carbon materials. Our mission is to use advanced materials to make the world more sustainable and improve quality of life through innovative products.