At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and chat while managing enquiries efficiently.
- Company: Join MoreYoga, a growing company in the wellness industry with a passionate team.
- Benefits: Enjoy 5 weeks paid holiday, annual pay review, and a flexible remote working environment.
- Other info: Full training provided to ensure your success in this dynamic role.
- Why this job: Make a positive impact on customers while promoting wellness in a supportive setting.
- Qualifications: 1 year of contact centre experience and strong communication skills required.
The predicted salary is between 1500 - 1500 € per month.
Are you passionate about delivering exceptional customer service and have contact centre experience? MoreYoga is seeking a detail-oriented and tech-savvy individual to join our team as a Customer Service Representative. This is an exciting opportunity to contribute to a growing company in the wellness industry, utilising your skills in both customer service and contact centre operations.
Position: Customer Service Representative
Hours: 37.5-hour contract, inclusive of two weekends a month
Benefits: Annual pay review/5 weeks paid holiday plus all UK bank holidays
Location: Hybrid/Remote (Work from Home & Office) – Must be a Cypriot tax resident based in Paphos.
Pay: Starting at €1500 Gross Euros per month pro/rata
Minimum Requirements:
- Contact Centre Experience: A minimum of 1 year of experience in a contact centre environment is essential
- Ability to handle high call volumes and respond efficiently to customer queries
- Strong multitasking skills, with the ability to navigate between multiple systems and screens
- Ability to meet targets in a fast-paced, structured setting
Customer Service Experience:
- Exceptional telephone manners and the ability to communicate clearly and empathetically
- Strong written communication skills for handling email and chat support
- Ability to resolve customer issues promptly and professionally
- Strong focus on customer satisfaction and delivering positive experiences
Additional Requirements:
- Computer literacy and confidence in using various software and systems
- Flexibility to work shifts between 8:00 am-8:00 pm UK Time
- Working from home but will need to attend the office from time to time
Preferred, but Not Essential:
- Experience with MindBody software is an advantage
- Familiarity with Zendesk is beneficial
Responsibilities:
- Deliver high-quality customer service through phone, email, and other communication channels
- Efficiently manage customer enquiries and concerns, ensuring timely resolution
- Accurately enter and update customer information in multiple systems
- Collaborate with team members to ensure consistent and seamless customer interactions
- Stay up to date on MoreYoga services and promotions to provide accurate information
- Consistently meet or exceed Key Performance Indicators (KPIs)
Benefits: Opportunity to be part of a growing and passionate team in the wellness sector. Remote working environment with flexibility. Full training provided to ensure your success.
If you have both contact centre experience and a passion for customer service, we would love to hear from you. Join MoreYoga and help us create a positive impact on our customers while promoting wellness.
Customer Service Representative at MoreYoga - Part Time Customer Service · Main office · in London employer: MoreYoga
MoreYoga is an exceptional employer that values its employees by offering a flexible hybrid working environment, allowing you to balance your professional and personal life while contributing to the wellness industry. With a strong focus on employee growth, we provide comprehensive training and annual pay reviews, ensuring that you thrive in your role as a Customer Service Representative. Join our passionate team in Paphos and be part of a company that prioritises customer satisfaction and fosters a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative at MoreYoga - Part Time Customer Service · Main office · in London
✨Tip Number 1
Get to know the company! Before your interview, dive into MoreYoga's mission and values. This will help you connect your passion for customer service with their goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your experience in handling customer queries effectively.
✨Tip Number 3
Show off your tech skills! Since the role requires navigating multiple systems, be ready to discuss your experience with software like Zendesk or MindBody. If you don’t have direct experience, highlight your ability to learn new tools quickly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you’re genuinely interested and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative at MoreYoga - Part Time Customer Service · Main office · in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how excited you are about helping others and making a positive impact.
Tailor Your Experience:Make sure to highlight your contact centre experience in your application. We’re looking for specific examples of how you've handled high call volumes and resolved customer issues efficiently.
Keep It Clear and Concise:Your written communication skills are key, so keep your application clear and to the point. Use simple language and avoid jargon to ensure we can easily understand your message.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with MoreYoga.
How to prepare for a job interview at MoreYoga
✨Know Your Stuff
Before the interview, make sure you’re familiar with MoreYoga’s services and promotions. This will not only show your enthusiasm for the role but also help you answer questions more confidently.
✨Showcase Your Experience
Highlight your contact centre experience during the interview. Be ready to discuss specific situations where you handled high call volumes or resolved customer issues effectively. Use examples that demonstrate your multitasking skills and ability to meet targets.
✨Practice Empathy
Customer service is all about empathy. Prepare to share how you’ve communicated clearly and compassionately with customers in the past. This will help you connect with the interviewers and show that you understand the importance of customer satisfaction.
✨Tech Savvy? Prove It!
Since the role requires computer literacy, be prepared to discuss your experience with various software and systems. If you have experience with MindBody or Zendesk, mention it! Even if you don’t, showing a willingness to learn new tech can set you apart.
