At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and chat while managing enquiries efficiently.
- Company: Join MoreYoga, a passionate team in the wellness industry.
- Benefits: Enjoy flexible remote work, 5 weeks paid holiday, and annual pay reviews.
- Other info: Full training provided; must be a Cypriot tax resident based in Paphos.
- Why this job: Make a positive impact on customers while promoting wellness in a growing company.
- Qualifications: 1 year of contact centre experience and strong communication skills required.
The predicted salary is between 18000 - 24000 € per year.
Are you passionate about delivering exceptional customer service and have contact centre experience? MoreYoga is seeking a detail-oriented and tech-savvy individual to join our team as a Customer Service Representative. This is an exciting opportunity to contribute to a growing company in the wellness industry, utilising your skills in both customer service and contact centre operations.
Position: Customer Service Representative
Hours: 37.5-hour contract, inclusive of two weekends a month
Benefits: Annual pay review/5 weeks paid holiday plus all UK bank holidays
Location: Hybrid/Remote (Work from Home & Office) – Must be a Cypriot tax resident based in Paphos.
Pay: Starting at €1500 Gross Euros per month pro/rata
Minimum Requirements:
- Contact Centre Experience: A minimum of 1 year of experience in a contact centre environment is essential
- Ability to handle high call volumes and respond efficiently to customer queries
- Strong multitasking skills, with the ability to navigate between multiple systems and screens
- Ability to meet targets in a fast-paced, structured setting
Customer Service Experience:
- Exceptional telephone manners and the ability to communicate clearly and empathetically
- Strong written communication skills for handling email and chat support
- Ability to resolve customer issues promptly and professionally
- Strong focus on customer satisfaction and delivering positive experiences
Additional Requirements:
- Computer literacy and confidence in using various software and systems
- Flexibility to work shifts between 8:00 am-8:00 pm UK Time
- Working from home but will need to attend the office from time to time
Preferred, but Not Essential:
- Experience with MindBody software is an advantage
- Familiarity with Zendesk is beneficial
Responsibilities:
- Deliver high-quality customer service through phone, email, and other communication channels
- Efficiently manage customer enquiries and concerns, ensuring timely resolution
- Accurately enter and update customer information in multiple systems
- Collaborate with team members to ensure consistent and seamless customer interactions
- Stay up to date on MoreYoga services and promotions to provide accurate information
- Consistently meet or exceed Key Performance Indicators (KPIs)
Benefits:
- Opportunity to be part of a growing and passionate team in the wellness sector
- Remote working environment with flexibility
- Full training provided to ensure your success
If you have both contact centre experience and a passion for customer service, we would love to hear from you. Join MoreYoga and help us create a positive impact on our customers while promoting wellness.
Customer Service Representative at MoreYoga - Part Time Customer Service · Main office · employer: MoreYoga
MoreYoga is an exceptional employer that values its employees by offering a flexible hybrid working environment, allowing you to balance your professional and personal life while contributing to the wellness industry. With a strong focus on employee growth, you will receive comprehensive training and enjoy benefits such as five weeks of paid holiday plus all UK bank holidays, alongside an annual pay review. Join our passionate team in Paphos and be part of a company that prioritises customer satisfaction and fosters a supportive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative at MoreYoga - Part Time Customer Service · Main office ·
✨Tip Number 1
Get to know the company! Before your interview, dive into MoreYoga's mission and values. This will help you connect your passion for customer service with their goals, showing them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Show off your tech skills! Since the role requires navigating multiple systems, be ready to discuss your experience with software like MindBody or Zendesk. If you don’t have direct experience, mention similar tools you've used.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Representative at MoreYoga - Part Time Customer Service · Main office ·
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in your previous roles. We love seeing that passion!
Tailor Your Application:Make sure to customise your application to highlight your contact centre experience and relevant skills. Mention any software you’re familiar with, like MindBody or Zendesk, as it shows you're ready to hit the ground running with us at MoreYoga.
Be Clear and Concise:Keep your written communication clear and to the point. Use simple language and avoid jargon. Remember, we want to see your strong written communication skills, so make every word count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MoreYoga
✨Know Your Stuff
Before the interview, make sure you’re familiar with MoreYoga’s services and promotions. This will not only show your enthusiasm for the role but also help you answer questions more confidently.
✨Showcase Your Experience
Highlight your contact centre experience during the interview. Be ready to discuss specific situations where you handled high call volumes or resolved customer issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Tech Savvy
Since the role requires navigating multiple systems, be prepared to talk about your computer literacy. If you have experience with MindBody or Zendesk, mention it! Even if you don’t, express your willingness to learn new software quickly.
✨Emphasise Customer Satisfaction
MoreYoga values exceptional customer service, so share examples of how you’ve gone above and beyond for customers in the past. Show that you understand the importance of delivering positive experiences and meeting KPIs.
