Administrator in Moreton

We are a busy GP Practice of medium size based in Moreton on the Wirral, with a list size of 13,250 patients. We have a well-established team which we are looking to enhance further. The successful applicant must be flexible, able to work under pressure, and enjoy working within a team. A good standard of education and previous experience of working in a GP surgery or in a customer-facing role would be advantageous.

We are looking for a proactive and organised Administrator to join our team. This role is essential in supporting the smooth running of the practice and ensuring effective communication between primary care, secondary care, and wider community services.

• Opening, sorting, and scanning incoming post received from secondary care and ensuring it is accurately uploaded to the clinical system.
• Acting as a key point of contact between clinical staff in the practice and colleagues in secondary care, hospitals, and other community agencies.
• Managing queries efficiently and directing information to the appropriate clinicians or teams.
• Ensuring all administrative tasks are carried out accurately and in a timely manner to support high-quality patient care.
• Maintaining confidentiality and following information governance procedures at all times.

• Strong IT skills, with good working knowledge of Microsoft Office applications including Word and Excel.
• Confident using computer systems and able to learn new software quickly.
• Excellent communication skills and the ability to work effectively with clinical and non-clinical staff.
• High level of attention to detail and the ability to manage a busy and varied workload.
• Ability to work both independently and as part of a wider team.
• Explaining the practice procedures to new patients.
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff.
• Updating the surgeries computer system with appointments and personal details.
• Accurately collecting, updating, and maintaining personal details about patients.
• Signposting patients to the correct service.
• Supporting all clinical staff with general tasks as requested.

About us: Moreton Group Practice has a clinical team consisting of GPs, three ANPs, five practice nurses, and three HCAs. They are supported by a large admin team comprising Medical Secretaries, Medicines Managers, and Administrators. We are a friendly team passionate about providing excellence in care to our patients. We are based over two sites, and the role will require working over both, which are within walking distance of each other. We were rated 'Good' at our last CQC inspection and are high achievers in QOF and other enhanced services.

The role is a key position, being the first point of call to all patients and visitors. You will be working as part of a medium-sized team ensuring that the Care Navigation Team runs smoothly. You will be supported by an Office Manager.

• Advising patients of test results.
• Possess experience within a customer-facing role.
• Have the ability to adapt and manage workload dependent on the priority level.
• Answering all incoming calls from patients on a daily basis.
• Dealing with any requests from patients face to face.
• Issuing prescriptions.
• Possess excellent communication skills, both spoken and written.
• Have a good understanding of Microsoft Office, to include Word.
• Have the ability to maintain confidentiality and data security.
• Possess some experience within a medical or NHS environment (not essential).

NB: Previous applicants need not re-apply.

• Educated to GCSE level or equivalent Mathematics & English (C or above).
• Excellent written and spoken communication skills.
• Experience handling confidential or sensitive information.
• Experience with managing incoming post, scanning, and document workflow.
• The ability to adapt and prioritise according to workload and demand.
• Friendly and approachable, with the ability to work as part of a team and liaise appropriately with other professionals.
• An understanding of the importance of confidentiality and data security.
• Flexibility to work shifts and to provide cover for holidays and sickness.

• Some experience within a medical environment, and with customer service would be advantageous.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.