Contract type: Fixed-term (maternity cover), approx. 12 months, starting early October
Hours: Full time (37.5 hours per week), flexible around core 10am-4pm
Location: UK Remote, Bristol HQ
About the role
At MoreSoda we help small and medium sized brands grow their business on Shopify.
We're looking for a Shopify Project & Account Manager to cover maternity leave from early October, looking after a portfolio of our Shopify clients.
This is a client-facing, delivery-focused role. You'll be the main point of contact for your accounts – keeping projects moving, communicating clearly, and making sure clients feel well looked after.
You don't need to be a growth strategist or CRO specialist. What matters is that you're organised, proactive, good with people, and confident working in Shopify day to day.
You'll work alongside our design & development team, growth and SEO specialists to turn client requests into clearly briefed, well-managed work, and keep everything on track so nothing slips through the cracks.
What you'll be doing
Client relationships & communication
- Act as the main point of contact for a portfolio of 12 Shopify clients
- Run regular check-ins and updates, and respond to client requests promptly
- Understand each client's goals and make sure the work reflects their priorities
Account & project management
- Own day-to-day delivery across your accounts, from build and migration work through to ongoing retainer and support requests
- Plan and prioritise tasks, balancing reactive client requests with planned project work
- Write clear briefs for the development team and follow work through to completion
- Keep timelines, statuses, and next steps up to date and visible
- Spot and flag issues early, and keep clients and the internal team aligned
What good looks like in this role
- You're a natural people person – clients enjoy working with you and trust you
- You're highly organised and nothing falls through the cracks
- You communicate clearly, calmly, and proactively
- You're comfortable using Shopify and confident managing store-related tasks
- You can juggle multiple clients and priorities without losing track
- You take ownership – you follow things through and keep everyone updated
Your experience
- Experience in an account management, project management, or client services role – ideally within a digital agency or e-commerce environment
- Familiarity with Shopify, or a strong grasp of e-commerce platforms generally with willingness to get up to speed quickly
- 2+ years' agency experience delivering digital projects
- Experience with project management tools such as ClickUp, Asana, or Trello.
- Supportive and friendly remote working team, with daily team chats
- We work flexible hours around our core hours of 10am-4pm
- 22 days holiday + Bank Holidays + additional Christmas holidays
- Regular team social activities
- Annual professional and personal development budget
Contact Details:
MoreSoda – Shopify Plus Partner Agency Recruitment Team
