At a Glance
- Tasks: Manage customer relationships and ensure top-notch food safety and quality standards.
- Company: Dynamic fresh produce business focused on quality and customer satisfaction.
- Benefits: Competitive salary, 33 days annual leave, matched pension, and more perks.
- Other info: Join a growing team with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in a fast-paced environment while ensuring food safety.
- Qualifications: Experience in technical roles with strong knowledge of food safety standards.
The predicted salary is between 40000 - 50000 £ per year.
Customer Technical Manager - Fresh Produce
Reports to: Head of Technical
Are you passionate about food safety, quality, and building strong customer relationships? Do you thrive in a fast-paced, fresh produce environment where no two days are the same? We are seeking an experienced Customer Technical Manager to join their technical team, taking ownership of customer/retailer relationships and ensuring the highest standards of food safety, legality, and quality across their supply chain.
This is a key role within the business, acting as the primary technical contact for customers while working closely with operations, supply chain, farm, and packing teams to deliver exceptional product quality and customer satisfaction. You will lead complaint reduction initiatives, drive continuous improvement, manage customer audits, and ensure full compliance with retailer requirements and industry standards.
Key Responsibilities
- Act as the primary technical contact for customers, managing all technical queries and requirements.
- Ensure compliance with UK food safety legislation and retailer codes of practice.
- Manage customer specifications and technical documentation.
- Lead responses to customer audits, complaints, and non-conformances.
- Conduct root cause analysis and implement effective CAPAs.
- Support the development and maintenance of the Quality Management System.
- Drive continuous improvement through KPI analysis and quality initiatives.
- Manage customer benchmarking sessions and weekly crop quality reporting.
- Provide technical guidance and training across the business.
About You
You will bring:
- Proven experience in a Technical or Quality role within fresh produce.
- Strong knowledge of retailer requirements and food safety standards.
- Experience with BRCGS, GlobalG.A.P., HACCP, Red Tractor and LEAF standards.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving capabilities.
- The ability to thrive in a fast-paced environment.
Competitive salary for the right candidate, and an enhanced benefits package - 33 days annual leave, PHC, matched pension, salary sacrifice car scheme plus more.
If you're looking to make a real impact within a dynamic and growing fresh produce business, we'd love to hear from you.
Technical Manager in Sussex employer: MorePeople
Join a dynamic and growing fresh produce business that prioritises food safety, quality, and strong customer relationships. As a Technical Manager, you will benefit from a supportive work culture that encourages continuous improvement and professional growth, alongside an attractive benefits package including 33 days of annual leave and a matched pension scheme. This role offers the unique opportunity to make a significant impact in a fast-paced environment where your expertise will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager in Sussex
✨Join Food Science Communities
Get involved in food science forums and communities, both online and offline. Platforms like LinkedIn Groups or Reddit can be goldmines for job leads and valuable insights. Plus, you’ll connect with other food enthusiasts who might even point you towards openings at companies like MorePeople.
✨Attend Industry Conferences and Workshops
Check out exhibitions and workshops in the food science sector. Events like the International Congress on Food Technology are not just knowledge hubs, but also great networking opportunities. You never know who you might bump into – perhaps a hiring manager from MorePeople!
✨Show Off Your Passion for Food Tech
Start a blog or social media channel showcasing innovative food science projects or trends. This not only showcases your expertise but also raises your visibility in the field. When you apply for a role at companies like MorePeople, they’ll see you’re proactive and truly passionate about food technology.
✨Leverage University Career Services
If you're fresh out of uni, make use of your career services! They often have exclusive job boards and connections with companies looking for graduates. Don't forget to mention your interest in roles like those at MorePeople, and they might have insider tips or referrals just for you!
We think you need these skills to ace Technical Manager in Sussex
Some tips for your application 🫡
Showcase Your Relevant Projects:When applying for a role in food science and technology at MorePeople, make sure to highlight any relevant projects or research you've worked on. Whether it’s a dissertation, a lab experiment, or a product development idea, detail these experiences to demonstrate your hands-on skills in the field—employers love to see practical applications of your knowledge!
Highlight Technical Skills:In the food science and technology industry, technical skills are key. Be sure to list any specific skills you have related to food safety, quality control, or food processing technologies on your CV. Also, mention any software or analytical tools you’re proficient in, as this shows you're ready to hit the ground running at MorePeople.
Tailor Your Cover Letter:As this is a full-time position, your cover letter should convey not just why you want the job, but also how you fit into the company's vision. Talk about your passion for food science and how your background uniquely positions you to contribute to MorePeople. Make it personal and compelling!
Include Certifications:If you have any certifications related to food science, safety, or technology, be sure to mention them. These can really set you apart from other candidates! List them prominently on your CV and discuss how they relate to the role at MorePeople. It shows you're committed to your professional development.
How to prepare for a job interview at MorePeople
✨Know Your Lab Tech!
Given that you’re diving into food science and technology, brush up on the specific technologies and lab equipment mentioned in the job description. Familiarising yourself with tools like gas chromatography or texture analyzers will show that you’re serious about the technical side of things.
✨Show Off Your Project Experience
Prepare to discuss any relevant projects or research you've undertaken in food science. Whether it’s developing a new recipe, conducting taste tests, or analysing nutritional content, having tangible examples can really show off your expertise and passion for the field.
✨Emphasise Your Soft Skills
Don't underestimate the importance of teamwork and communication in food science roles. Be ready to highlight instances where you’ve effectively collaborated with others or communicated complex scientific ideas clearly. This can make a huge difference in landing that full-time gig!
✨Stay Up-to-Date with Industry Trends
Make sure you’re clued up about the latest trends in food science and technology — think sustainability, food safety, and innovative processing techniques. Discussing these topics during your interview can demonstrate your enthusiasm for the field and how you can contribute to MorePeople’s mission.
