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- Tasks: Provide hands-on IT support and manage operations across two sites in Lincolnshire.
- Company: Join a local business with a focus on efficient IT support and collaboration.
- Benefits: Gain valuable experience, develop your skills, and work in a supportive environment.
- Other info: Opportunity to lead a small team and enhance your career in a dynamic setting.
- Why this job: Be the go-to IT expert and make a real difference in tech support.
- Qualifications: Experience in IT support and strong technical knowledge of Microsoft 365 and networking.
The predicted salary is between 30000 - 40000 £ per year.
MorePeople is supporting a local business in recruiting an IT Support position. This is a hands-on role based across two Lincolnshire sites, combined with responsibility for overseeing IT support operations across the EMEA region. This position is key to ensuring IT support requests are managed efficiently and that services are aligned with wider business priorities.
Key Responsibilities- Provide on-site IT support across both Lincolnshire locations, resolving hardware, software, and network issues.
- Oversee and manage IT support tickets across the EMEA region, ensuring timely and effective resolution.
- Lead and coordinate a small regional support team, balancing workloads and maintaining high service standards.
- Act as the primary IT contact for business stakeholders, understanding and addressing their technology needs.
- Collaborate with global IT teams to ensure consistency in processes and adoption of best practices.
- Support and maintain local IT infrastructure, including desktops, printers, and network equipment.
- Ensure compliance with IT policies and security protocols.
- Identify opportunities to improve processes and enhance overall IT support efficiency.
- Proven experience in 1st and 2nd line IT support within a corporate or SME environment.
- Experience managing support tickets across multiple sites or regions.
- Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking.
- Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms.
- Excellent communication skills, with the ability to collaborate across teams and time zones.
- A methodical, process-driven approach to IT support delivery.
IT Support employer: Morepeople 01780
Contact Detail:
Morepeople 01780 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible sense of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues or customer service challenges. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft 365 and ticket management tools, to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support. Share specific examples of how you've resolved issues or improved processes in previous roles to grab our attention.
Showcase Your Communication Skills: Since this role involves collaborating with various teams, make sure to demonstrate your communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Morepeople 01780
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows, macOS, and Active Directory. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Ticket Management Skills
Since managing support tickets is a key part of the role, prepare examples of how you've handled ticketing systems like ServiceNow or Jira. Highlight your ability to prioritise tasks and ensure timely resolutions.
✨Communicate Like a Pro
Excellent communication is crucial, especially when liaising with business stakeholders. Practice explaining technical concepts in simple terms and be prepared to demonstrate your collaborative approach across teams.
✨Demonstrate Your Process-Driven Mindset
The role requires a methodical approach to IT support. Think about times when you've improved processes or enhanced efficiency in your previous roles, and be ready to share those examples during the interview.