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For Companies At a Glance
- Tasks: Manage bookings, plan events, and ensure a top-notch customer experience.
- Company: Join a vibrant London nightlife venue known for its fun atmosphere.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be the face of exciting events and build lasting relationships in a lively setting.
- Qualifications: 2+ years in event sales, strong organisation skills, and CRM proficiency required.
- Other info: Full-time, permanent role with a salary range of £28,000 to £35,000.
The predicted salary is between 28000 - 35000 £ per year.
A fantastic opportunity for a fun loving, outgoing and independent sales person to join a London nightlife institute.
We are looking for a highly organized and customer-focused Event Sales and Business Development operative, overseeing inbound enquiries, managing daily reservations and incentivising return business. As the first point of contact, you will be responsible for handling phonelines, emails and walk in enquiries, optimizing the diary for maximum efficiency and ensuring a seamless customer experience. This role is key in planning events, maintaining relationships with key accounts, and proactively conducting outreach to generate new booking opportunities.
What you'll be responsible for:
- Diary management for automated reservations and private hire bookings
- Identifying new booking opportunities, events, and markets
- Planning event enquiries end-to-end and greeting key clients if within working hours
- Data recording via CRM software to track enquiries, conversions, and client interactions
- Business development and proactive outreach exercises to generate enquiries and drive revenue
- Upselling pre-orders to secure advanced revenue and support financial planning
- Following initiatives to promote the spaces and increase booking enquiries
- Conducting site visits and acting as a bridge between operational staff, clients and the sales and marketing functions
Performance and Targets
- Ensuring all sales and booking targets are achieved, with KPIs (including a minimum conversion rate and enquiries generated) constantly monitored based on metrics adopted across the business
- Preparing and delivering a weekly handover of the next two weeks’ events to ensure seamless operations
- Working with the line manager and relevant teams to deliver proactive sales strategies and tactics that support both short-term and long-term performance of the spaces
- Confidently negotiating contracts and booking terms as set by the head of sales to maximize revenue and deliver sales strategy
Customer Experience
- Understanding that sales happen primarily via good customer service, adopting a warm and empathetic approach to all potential guests and the team around you
- Acting as the first point of contact for phone calls and booking enquiries, providing prompt and professional responses
Qualifications
- Proven experience in bookings or event sales within hospitality (2 years min)
- Strong organizational and event planning skills
- Proficiency in Collins CRM
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Sales And Events Manager (Bar & restaurant) employer: Morepax Hospitality
Contact Detail:
Morepax Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Events Manager (Bar & restaurant)
✨Tip Number 1
Familiarise yourself with the local nightlife scene in London. Understanding the competition and what makes your potential employer stand out will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network within the hospitality industry. Attend events, join relevant groups on social media, and connect with professionals who can provide insights or even referrals to the Sales and Events Manager role.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock event plan. This could showcase your ability to manage bookings and client relationships effectively, which is crucial for this role.
✨Tip Number 4
Be ready to discuss your experience with CRM software, particularly Collins. Highlight any specific achievements or metrics that demonstrate your proficiency and how it has positively impacted your previous roles.
We think you need these skills to ace Sales And Events Manager (Bar & restaurant)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and event management, particularly within the hospitality sector. Use specific examples that demonstrate your organisational skills and customer service focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your experience with diary management, client interactions, and any successful events you've planned to illustrate your fit for the position.
Highlight Relevant Skills: Emphasise your proficiency in CRM software, particularly Collins CRM, as well as your ability to upsell and negotiate contracts. These skills are crucial for the Sales and Events Manager role.
Showcase Customer Service Experience: Since the role requires a warm and empathetic approach, include examples of how you've provided excellent customer service in previous roles. This will help demonstrate your suitability for being the first point of contact.
How to prepare for a job interview at Morepax Hospitality
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for creating memorable customer experiences, as this role is all about making guests feel valued and welcomed.
✨Demonstrate Organisational Skills
Since the role involves diary management and event planning, be prepared to discuss how you stay organised. Bring examples of tools or methods you've used in the past to manage multiple bookings and ensure smooth operations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've successfully handled difficult clients or last-minute changes, and be ready to explain your thought process.
✨Know the Venue and Its Offerings
Research the bar and restaurant thoroughly before the interview. Familiarise yourself with their events, services, and unique selling points so you can discuss how you would promote them effectively and attract new bookings.
