At a Glance
- Tasks: Lead a major ServiceNow transformation for a global enterprise client.
- Company: Exciting boutique consultancy in Service Operations and AIOps.
- Benefits: Executive-level exposure, real ownership, and significant growth potential.
- Other info: Join a dynamic team where your work is visible and valued.
- Why this job: Make impactful contributions without the politics of large firms.
- Qualifications: Proven track record in ServiceNow transformations and consulting experience.
The predicted salary is between 80000 - 100000 £ per year.
This is a rare opportunity for a senior ServiceNow professional to step into a programme that genuinely matters, with the access, autonomy, and executive visibility to match. Morela is proud to be supporting one of the UK’s most exciting boutique consultancies in the Service Operations, AIOps and Observability space as they look for the person to lead the next chapter of a flagship enterprise transformation.
If you have ever wanted to operate at the very top of a programme, owning outcomes, shaping direction, and sitting in the room where decisions get made, this is it.
About the Client
Our client is a specialist technology consultancy operating exclusively in the Service Operations, AIOps and Observability space across Europe. They are not a generalist firm; they go deep, combining strategic design with hands-on implementation across Dynatrace, ServiceNow, Halo ITSM, and BigPanda. Built on a partnership-first philosophy, they work with some of the world's largest enterprises on high-stakes transformation programmes. They punch well above their weight, they are growing fast, and the people they hire get real exposure, not layers of bureaucracy between them and the client.
The Opportunity
You will be stepping into the driving seat of a major ServiceNow transformation for a global industrial powerhouse. Phase one is complete. Executive sponsorship is firmly in place. Now they need a senior leader who can own the next phase end to end. This means genuine C-suite and senior stakeholder conversations from day one. You will not be contributing to someone else's programme; you will be leading it. The long-term potential here is significant, with further growth expected across the account over the coming years.
What You'll Be Doing
- Leading the next phase of a large-scale ServiceNow transformation for a major global enterprise client
- Operating as the primary programme lead, owning delivery, quality, and outcomes
- Holding senior and executive-level client relationships with confidence and credibility
- Translating complex business requirements into clear, scalable ServiceNow solutions
- Driving governance, best practice, and implementation standards across the programme
- Acting as a trusted advisor, not just a delivery resource
What We're Looking For
- A proven track record leading ServiceNow transformation programmes at enterprise scale
- Consulting pedigree - Bain, McKinsey, or top-tier technology consultancy equivalent
- Deep ServiceNow expertise across one or more modules (ITSM, ITOM, HRSD etc.)
- The gravitas and communication skills to hold a room at C-suite level
- Someone who leads from the front, not someone who waits to be told what to do
- Comfortable operating in complex, international, cross-cultural environments
Why This Role
- Executive-level exposure from day one, this is a senior seat at a major table
- Real ownership and autonomy
- Long-term account with significant growth pipeline ahead
- A boutique environment where your contribution is visible and valued
- The chance to do the most impactful work of your career, without the politics of a large SI
This role is being placed exclusively by Morela. We are specialists in top-tier technology and transformation talent, and we work with clients building at the frontier of enterprise technology. If this sounds like you, we want to hear from you.
ServiceNow Transformation Consultant employer: Morela Solutions
Morela offers an exceptional work environment for ServiceNow Transformation Consultants, providing unparalleled executive exposure and the autonomy to lead significant transformation programmes. With a focus on partnership and a boutique culture, employees enjoy meaningful contributions without the constraints of bureaucracy, alongside ample opportunities for professional growth in a rapidly expanding consultancy that values expertise and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Transformation Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or similar consultancies. A personal introduction can make all the difference when you're trying to land that dream role.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. You want to showcase your experience leading ServiceNow transformations and how you've navigated complex environments. Make it relatable and engaging!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Research companies you admire and reach out directly. Express your interest in their work and how you could contribute to their ServiceNow projects. We love seeing initiative!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for top talent like you to join exciting projects in the Service Operations space.
We think you need these skills to ace ServiceNow Transformation Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Transformation Consultant role. Highlight your experience with ServiceNow and any relevant consulting work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in leading transformation programmes, and don’t forget to show your passion for the consultancy space.
Showcase Your Leadership Skills:Since this role involves leading major transformations, make sure to highlight your leadership experience. We want to know how you've successfully managed teams and projects in the past, especially in complex environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don't miss out on any important updates from us!
How to prepare for a job interview at Morela Solutions
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the modules relevant to the role like ITSM and ITOM. Be ready to discuss specific projects where you've led transformations and how you tackled challenges.
✨Showcase Your Consulting Experience
Highlight your consulting background, especially if you've worked with top-tier firms like Bain or McKinsey. Prepare examples that demonstrate your ability to navigate complex client environments and deliver impactful results.
✨Prepare for C-Suite Conversations
Since this role involves engaging with senior stakeholders, practice articulating your thoughts clearly and confidently. Think of scenarios where you've influenced decision-making at a high level and be ready to share those stories.
✨Demonstrate Leadership and Autonomy
This position requires someone who leads from the front. Be prepared to discuss how you've taken ownership of projects in the past, driven outcomes, and fostered collaboration among diverse teams.
