At a Glance
- Tasks: Lead a major ServiceNow transformation for a global enterprise client.
- Company: Exciting boutique consultancy focused on Service Operations and AIOps.
- Benefits: Executive-level exposure, real ownership, and significant growth potential.
- Other info: Join a dynamic team where your work is visible and valued.
- Why this job: Make impactful contributions without the politics of large firms.
- Qualifications: Proven track record in ServiceNow transformations and strong consulting background.
The predicted salary is between 80000 - 100000 £ per year.
This is a rare opportunity for a senior ServiceNow professional to step into a programme that genuinely matters, with the access, autonomy, and executive visibility to match.
Morela is proud to be supporting one of the UK's most exciting boutique consultancies in the Service Operations, AIOps and Observability space as they look for the person to lead the next chapter of a flagship enterprise transformation. If you have ever wanted to operate at the very top of a programme, owning outcomes, shaping direction, and sitting in the room where decisions get made, this is it.
About the Client
Our client is a specialist technology consultancy operating exclusively in the Service Operations, AIOps and Observability space across Europe. They are not a generalist firm; they go deep, combining strategic design with hands-on implementation across Dynatrace, ServiceNow, Halo ITSM, and BigPanda. Built on a partnership-first philosophy, they work with some of the world's largest enterprises on high-stakes transformation programmes. They punch well above their weight, they are growing fast, and the people they hire get real exposure, not layers of bureaucracy between them and the client.
The Opportunity
You will be stepping into the driving seat of a major ServiceNow transformation for a global industrial powerhouse. Phase one is complete. Executive sponsorship is firmly in place. Now they need a senior leader who can own the next phase end to end. This means genuine C-suite and senior stakeholder conversations from day one. You will not be contributing to someone else's programme; you will be leading it. The long-term potential here is significant, with further growth expected across the account over the coming years.
What You'll Be Doing
- Leading the next phase of a large-scale ServiceNow transformation for a major global enterprise client
- Operating as the primary programme lead, owning delivery, quality, and outcomes
- Holding senior and executive-level client relationships with confidence and credibility
- Translating complex business requirements into clear, scalable ServiceNow solutions
- Driving governance, best practice, and implementation standards across the programme
- Acting as a trusted advisor, not just a delivery resource
What We're Looking For
- A proven track record leading ServiceNow transformation programmes at enterprise scale
- Consulting pedigree - Bain, McKinsey, or top-tier technology consultancy equivalent
- Deep ServiceNow expertise across one or more modules (ITSM, ITOM, HRSD etc.)
- The gravitas and communication skills to hold a room at C-suite level
- Someone who leads from the front, not someone who waits to be told what to do
- Comfortable operating in complex, international, cross-cultural environments
Why This Role
- Executive-level exposure from day one, this is a senior seat at a major table
- Real ownership and autonomy
- Long-term account with significant growth pipeline ahead
- A boutique environment where your contribution is visible and valued
- The chance to do the most impactful work of your career, without the politics of a large SI
This role is being placed exclusively by Morela. We are specialists in top-tier technology and transformation talent, and we work with clients building at the frontier of enterprise technology. If this sounds like you, we want to hear from you.
ServiceNow Transformation Consultant in London employer: Morela Solutions
Join a pioneering enterprise AI scale-up in London, where you will play a crucial role in transforming how large organisations leverage data for impactful decision-making. With a strong commitment to employee growth, a hybrid work culture, and the opportunity to work closely with industry leaders, this company not only values your expertise but also empowers you to shape innovative solutions that drive real-world results. Enjoy competitive compensation, stock options, and the chance to contribute to a net-zero pledge, making this an exceptional place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Transformation Consultant in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morela Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morela Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morela Solutions!
✨Direct Apply to Morela Solutions
Let's not forget to apply directly through the Morela Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Transformation Consultant in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morela Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morela Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morela Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
