At a Glance
- Tasks: Lead a major ServiceNow transformation for a global enterprise client.
- Company: Exciting boutique consultancy focused on Service Operations and AIOps.
- Benefits: Executive-level exposure, real ownership, and significant growth potential.
- Other info: Join a dynamic team where your work is visible and valued.
- Why this job: Make impactful contributions without the politics of large firms.
- Qualifications: Proven track record in ServiceNow transformations and strong consulting background.
The predicted salary is between 80000 - 100000 £ per year.
This is a rare opportunity for a senior ServiceNow professional to step into a programme that genuinely matters, with the access, autonomy, and executive visibility to match.
Morela is proud to be supporting one of the UK's most exciting boutique consultancies in the Service Operations, AIOps and Observability space as they look for the person to lead the next chapter of a flagship enterprise transformation. If you have ever wanted to operate at the very top of a programme, owning outcomes, shaping direction, and sitting in the room where decisions get made, this is it.
About the Client
Our client is a specialist technology consultancy operating exclusively in the Service Operations, AIOps and Observability space across Europe. They are not a generalist firm; they go deep, combining strategic design with hands-on implementation across Dynatrace, ServiceNow, Halo ITSM, and BigPanda. Built on a partnership-first philosophy, they work with some of the world's largest enterprises on high-stakes transformation programmes. They punch well above their weight, they are growing fast, and the people they hire get real exposure, not layers of bureaucracy between them and the client.
The Opportunity
You will be stepping into the driving seat of a major ServiceNow transformation for a global industrial powerhouse. Phase one is complete. Executive sponsorship is firmly in place. Now they need a senior leader who can own the next phase end to end. This means genuine C-suite and senior stakeholder conversations from day one. You will not be contributing to someone else's programme; you will be leading it. The long-term potential here is significant, with further growth expected across the account over the coming years.
What You'll Be Doing
- Leading the next phase of a large-scale ServiceNow transformation for a major global enterprise client
- Operating as the primary programme lead, owning delivery, quality, and outcomes
- Holding senior and executive-level client relationships with confidence and credibility
- Translating complex business requirements into clear, scalable ServiceNow solutions
- Driving governance, best practice, and implementation standards across the programme
- Acting as a trusted advisor, not just a delivery resource
What We're Looking For
- A proven track record leading ServiceNow transformation programmes at enterprise scale
- Consulting pedigree - Bain, McKinsey, or top-tier technology consultancy equivalent
- Deep ServiceNow expertise across one or more modules (ITSM, ITOM, HRSD etc.)
- The gravitas and communication skills to hold a room at C-suite level
- Someone who leads from the front, not someone who waits to be told what to do
- Comfortable operating in complex, international, cross-cultural environments
Why This Role
- Executive-level exposure from day one, this is a senior seat at a major table
- Real ownership and autonomy
- Long-term account with significant growth pipeline ahead
- A boutique environment where your contribution is visible and valued
- The chance to do the most impactful work of your career, without the politics of a large SI
This role is being placed exclusively by Morela. We are specialists in top-tier technology and transformation talent, and we work with clients building at the frontier of enterprise technology. If this sounds like you, we want to hear from you.
ServiceNow Transformation Consultant in London employer: Morela Solutions
Morela offers an exceptional work environment for ServiceNow Transformation Consultants, providing unparalleled access to executive-level engagements and the autonomy to lead significant transformation programmes. With a strong focus on employee growth and a partnership-first culture, team members are empowered to make impactful contributions without the constraints of bureaucracy, making it an ideal place for professionals seeking meaningful and rewarding careers in a dynamic boutique consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Transformation Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your ServiceNow expertise. Be ready to discuss your past transformation projects and how you’ve led teams to success. Confidence is key, so practice makes perfect!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Check out our website for roles that excite you, especially in boutique consultancies where your impact will be felt directly.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Share a relevant insight or idea from your conversation to show your enthusiasm and expertise.
We think you need these skills to ace ServiceNow Transformation Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Transformation Consultant role. Highlight your experience with ServiceNow and any relevant consulting work. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in leading transformation programmes, and don’t forget to show your passion for the consultancy space.
Showcase Your Leadership Skills:Since this role involves leading major transformations, make sure to highlight your leadership experience. We want to know how you've successfully managed teams and projects in the past, especially in complex environments.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Morela Solutions
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially the modules relevant to the role like ITSM and ITOM. Be ready to discuss specific projects you've led and how you tackled challenges in those transformations.
✨Showcase Your Consulting Experience
Highlight your consulting background, especially if you've worked with top-tier firms like Bain or McKinsey. Prepare examples that demonstrate your ability to lead complex projects and engage with C-suite stakeholders effectively.
✨Demonstrate Leadership Skills
This role requires someone who leads from the front. Be prepared to share instances where you've taken charge of a project, made tough decisions, and driven outcomes. Show them you’re not just a participant but a leader.
✨Understand the Client's Needs
Research the client’s industry and their specific challenges. During the interview, articulate how your experience aligns with their needs and how you can add value to their transformation journey.
