Community Diagnostic Centre Receptionist/Administrator in Dundee

To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics. The service runs from 8am to 8pm with the role incorporating evening and weekend shifts. This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS.

Responsibilities

• To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times
• To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
• To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment.
• To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion.
• To ensure that patient information is available to relevant healthcare professionals when it is required.
• To assist in the development of systems to ensure continued efficiency.
• To assist in improving the quality of information provided to patients at all times.
• Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists.
• Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager
• To ensure all information collected is held securely and in confidence
• To answer the telephone in a courteous and pleasant manner at all times
• To undertake relevant training where necessary

Benefits

• It’s worth noting that MBPCC also manages the Primary Care Training Hub for our region. Education and development is what we do if you want to expand your skills we can support you to grow.