At a Glance
- Tasks: Manage workshop workflow and lead a team of Technicians for top-notch service.
- Company: Join a leading Volvo Dealership in Worcester with a supportive culture.
- Benefits: Earn up to £47,500 plus 25 days holiday, pension, and wellness perks.
- Other info: Enjoy career growth opportunities and exciting company events.
- Why this job: Be a key player in delivering excellent customer experiences and driving team success.
- Qualifications: Experience in a dealership as a Workshop Controller or Foreman is essential.
The predicted salary is between 40000 - 47500 £ per year.
An excellent opportunity has arisen for a Workshop Controller to join our Volvo Dealership in Worcester. Hours of work are 08:00 - 17:30, Monday to Fridays and Saturdays on a rota basis. Excellent Basic Salary with OTE of up to £47,500 plus benefits.
Responsibilities:
- Managing the workflow of all jobs to brand standard.
- Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner.
- Provide focused management to the service department team, to ensure an excellent customer experience.
- Ensure processes are always adhered to.
- Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow‑up actions are taken to rectify.
- Manage the performance of the workshop to ensure that KPI targets are achieved.
- Manage and plan workshop / support resources to ensure that work requirements are fulfilled.
- Support the department team as required and ensure that all work is completed on time.
- Support the service department with specifications and coding of non‑standard, complex jobs and ensure all such work is approved with customers prior to any work being started.
- Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy‑in and agreement from the customer (Retail or Internal).
Qualifications:
- Previously worked within a dealership as either a Trainee Workshop Controller, Experienced Workshop Foreman or Experienced Workshop Controller and are looking to Listers for more opportunities to progress.
- Unlimited confidence, resilience, drive, energy and talent.
- Well‑presented individual with a desire, character and attitude to succeed.
What we offer:
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In‑house, manufacturer & professional qualifications
- Company Events
Workshop Controller in Worcester employer: More To Motor
Join our dynamic team at the Volvo Dealership in Worcester, where we prioritise employee growth and a supportive work culture. With competitive salaries, comprehensive benefits including a wellness programme and generous holiday allowance, we foster an environment that encourages professional development and teamwork. Experience the unique advantage of working in a thriving dealership that values your contributions and offers exciting opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Workshop Controller in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes our Volvo Dealership tick and how you can contribute to the team’s success.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your confidence shine through, so rehearse how you'll discuss your experience managing teams and ensuring customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Workshop Controller in Worcester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in managing workflows and teams, as well as any specific achievements that align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Mention how your skills and experiences make you the perfect fit for ensuring an excellent customer experience at our Volvo Dealership.
Showcase Your Achievements:When detailing your previous roles, focus on quantifiable achievements. Did you improve workshop efficiency or exceed KPI targets? We want to see how you've made a difference in your past positions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at More To Motor
✨Know Your Stuff
Make sure you brush up on your knowledge of workshop management and the specific responsibilities of a Workshop Controller. Familiarise yourself with Volvo's brand standards and how they apply to workflow management. This will show that you're serious about the role and understand what it entails.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be managing a team of Technicians. Be prepared to discuss your previous experiences in leading teams, resolving conflicts, and ensuring efficient workflow. Use specific examples to illustrate how you've successfully managed a team in the past.
✨Customer Experience is Key
Highlight your commitment to providing an excellent customer experience. Think of examples where you've gone above and beyond for customers or improved service processes. This will demonstrate that you understand the importance of customer satisfaction in the workshop environment.
✨Prepare for Process Reviews
Since conducting regular process reviews is part of the job, be ready to discuss how you would approach identifying operational issues and implementing solutions. Consider bringing ideas on how to improve efficiency and meet KPI targets, as this shows initiative and forward-thinking.
