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- Tasks: Assist customers with service inquiries and ensure a top-notch experience.
- Company: Join a vibrant team at a leading motor trade showroom in Brighton.
- Benefits: Full training provided, career development, and a supportive work environment.
- Other info: Great opportunity to grow your skills in the motor industry.
- Why this job: Be the face of customer service and make a real difference in people's day.
- Qualifications: Enthusiasm, organisation, and a passion for learning new technology.
The predicted salary is between 25000 - 30000 £ per year.
Our client is looking to recruit a full‑time Service Advisor to join our team at our showroom in Brighton. The role is ideally suited to someone who is highly enthusiastic, well organised, enjoys learning new technology and has the desire to deliver an amazing customer experience. A full training programme, supplied by the group, leading to accredited status is provided alongside being part of our day‑to‑day sales team.
Responsibilities
- Liaise with customers regarding outstanding work and follow up on Service Plans
- Log all appointments, reservations and MOTs, adding them to the database
- Capture customer email addresses and assist in increasing the customer database
- Deliver excellent customer service and obtain payments for service work and repairs
- Maintain communication with the customer whilst their vehicle is at the branch
- Complete job cards with accurate information
- Liaise with the Sales Department to promote the sale of new/used vehicles
- Book out and control courtesy cars
- Deal with complaints quickly and effectively
Preferred Qualities
- Are a confident people person who thrives on working alone and in a team to achieve great outcomes for customers and the client
- Can communicate information clearly and concisely
Nice to Have
- Previous experience in the motor industry or a similar retail business
- Knowledge of servicing department procedures
No problem if you don’t have these; this is an opportunity to develop and grow your skills.
Service Advisor Motor Trade Job employer: More To Motor
Contact Detail:
More To Motor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about their approach to customer service.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to chat with customers all day. Try role-playing with a friend or family member to get comfortable explaining services and handling queries.
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for cars and customer service shine through. Share stories that highlight your people skills and how you’ve gone the extra mile for customers in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're keen and professional, which is exactly what they want in a Service Advisor.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're excited about the role and ready to deliver an amazing experience to our customers!
Be Organised: Make sure your application is well-structured and easy to read. We appreciate clarity, so use bullet points or headings to highlight your skills and experiences that match the job description.
Highlight Relevant Experience: If you've got any previous experience in the motor industry or retail, make sure to mention it! Even if you don’t have direct experience, share any transferable skills that show you can thrive in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at More To Motor
✨Know Your Stuff
Before the interview, brush up on your knowledge of the motor trade and customer service principles. Familiarise yourself with common servicing procedures and be ready to discuss how you would handle various customer scenarios.
✨Show Your Enthusiasm
This role is all about delivering an amazing customer experience, so let your passion shine through! Share examples of how you've gone above and beyond for customers in the past, and express your eagerness to learn new technologies.
✨Practice Your Communication Skills
Since clear communication is key, practice articulating your thoughts concisely. You might want to role-play common customer interactions with a friend to build your confidence and ensure you can convey information effectively.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training programmes, or how success is measured in the role. This shows you're genuinely interested and engaged.