At a Glance
- Tasks: Deliver exceptional customer service and manage relationships at a leading car dealership.
- Company: Award-winning car dealership in Wimbledon with a focus on customer care.
- Benefits: Competitive salary, performance bonuses, 33 days leave, and discounts on services.
- Other info: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 1 year of service advisor experience and excellent communication skills.
The predicted salary is between 32000 - 35000 £ per year.
- Find jobs in the automotive retail industry
- Job
- Title: Service Advisor (Car Dealership)
Location: Wimbledon, SW17 Salary: £32,000-£35,000 plus bonus (average £1,000/month), OTE £45,000-£50,000 Department: Aftersales Full Time, Permanent – 42.5 hours/week, Monday-Friday with 1 in 4 Saturday mornings.
Job
Purpose: To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction.
To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement.
Our client is an industry‑leading and award‑winning employer actively looking to recruit a Service Advisor for their car dealership in Wimbledon.
- Drive the standard in customer care with the diverse customer base.
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value‑added sales solutions to customers to ethically promote the wide range of our client's products and services.
- Minimum of 1 year experience within a car dealership in a service advisor role.
- Administrative experience.
- Able to handle sensitive and confidential information.
- Excellent communication and customer service skills with experience handling complaints.
- Evidence of customer‑facing administrative experience.
- Experience in a selling/customer service environment.
- Full driving licence held for a minimum of 6 months with fewer than 9 penalty points.
- Evidence of ‘Right to work in the UK’.
In addition to a competitive salary, the right candidate will receive an industry‑leading package including 33 days annual leave (incl. bank holidays) with an annual leave purchase & sale scheme, performance bonuses, pension scheme & life assurance, discounts on service, bodyshop and parts, a charitable volunteering day per year, cycle‑to‑work scheme and access to Perks at Work discount website.
Ideal candidates will have at least 1 year of service advisor experience in a car dealership environment and a full, valid driving licence.
To apply for this role, please submit your full CV to Jonathan Sweasey at Pybus Recruitment.
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Service Advisor - Car Dealership employer: More To Motor
As an Aircraft Technical Cleaner, you will join a dynamic team dedicated to maintaining the highest standards of cleanliness and safety in the aviation industry. Our company offers competitive salaries, a supportive work culture that values teamwork and professional development, and unique opportunities for growth within the sector. Located in a vibrant area, we provide our employees with a stimulating environment that fosters innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Car Dealership
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at More To Motor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like More To Motor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Car Dealership
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to More To Motor:Your cover letter is your chance to shine! Tell us why you want to work at More To Motor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at More To Motor!
How to prepare for a job interview at More To Motor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
