At a Glance
- Tasks: Build strong relationships with regional retailers and enhance customer experiences.
- Company: Join a leading automotive manufacturer with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, and a tax-efficient company car scheme.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in the automotive industry while travelling across vibrant London.
- Qualifications: Experience in senior aftersales management and excellent relationship-building skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Covering London and surrounding area
Salary: £50,000-£60,000 (depending on experience) + up to 15% annual bonus + tax efficient company car scheme
Hours: Full Time and Permanent – Monday to Friday – 9.00am-5.30pm
This role of Regional Aftersales Manager will be working directly for the Manufacturer and travelling to the regional retailers across London and the surrounding area. The majority of the sites will be in London, so our client is looking for someone who lives within commutable distance of London and is happy to travel across London and the surrounding area. You will also visit our client’s head office regularly which is in Chiswick Park. The role will initially be looking after around 10 dealerships but this will grow as the network develops.
Responsibilities
- Develop robust relationships with your regional retailers.
- Manage and deliver elements with cover, reward challenge and penalty.
- Become directly involved in customer cases and take ownership of the customer journey.
- Support Technical and Warranty Teams with managing dealer objections and timeframes.
- Add elements of technical support and/or warranty into your dealer visit agenda.
- Conduct frequent and planned dealer visits to measure the network’s ability to deliver the optimal customer experience.
- Manage and influence metrics within the Dealer Balance Scorecard (DBS).
- Attend and support Brand events during the year; these may be outside your region and could run outside of business hours.
- Resolve any customer complaints in a timely and ideal manner.
- Manage reminder funnels and VHC processes to drive repeat and incremental parts purchases.
- Measure and manage parts returns.
- Focus on rolling 3, 6, 9, and 12 month trends.
- Celebrate and maintain positive trends while measuring, qualifying, and stabilising negative KPI performance.
Qualifications
- Senior Aftersales Management background either in a similar role for an OEM Manufacturer or in a multi-site dealership role.
- Flexible with daily travel in your region and occasional national travel and overnight stays.
- Full and clean driving licence.
- IT Literate – proficiency in Microsoft Office including reporting and data analysis platforms.
- Capable of managing a busy diary which may change at a moment’s notice.
- Natural relationship builder.
- Robust, calm and efficient, able to take on a large amount of responsibility.
- Adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills.
Benefits
- Up to 15% bonus potential.
- Tax efficient company car scheme.
- 7% pension contribution if you contribute 5%.
- Private Health Insurance and Dental Insurance.
- Life Cover.
- Critical illness cover.
- 25 days holiday + bank holidays.
Regional Aftersales Manager employer: More To Motor
As a Regional Aftersales Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive benefits including a generous bonus scheme, tax-efficient company car, and comprehensive health coverage, our company fosters a culture of collaboration and excellence. Located in the vibrant London area, you will have the opportunity to build strong relationships with regional retailers while enjoying a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Aftersales Manager
✨Network Like a Pro
Get out there and meet people in the industry! Attend events, workshops, or even casual meet-ups. Building relationships can open doors that a CV just can't.
✨Show Up Prepared
When you land an interview, do your homework! Know the company inside out, especially their aftersales strategies. This shows you're genuinely interested and ready to hit the ground running.
✨Follow Up
After any meeting or interview, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Apply Through Us
Don’t forget to check our website for the latest job openings! We’ve got loads of opportunities that might be perfect for you, so make sure you apply directly through us.
We think you need these skills to ace Regional Aftersales Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Aftersales Manager role. Highlight your experience in aftersales management and any relevant achievements that showcase your ability to build relationships and manage dealer performance.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to explain how your background aligns with the responsibilities listed in the job description, especially your experience with customer journeys and managing dealer networks.
Showcase Your Technical Skills:Since the role involves supporting technical and warranty teams, make sure to mention any relevant IT skills or experience you have with data analysis. This will show us that you can handle the metrics and reporting aspects of the job.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at More To Motor
✨Know Your Stuff
Make sure you understand the role of a Regional Aftersales Manager inside out. Familiarise yourself with the key responsibilities, especially around customer journey management and dealer relationships. Research the company’s Dealer Balance Scorecard metrics and think about how you can contribute to improving them.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your senior management experience in aftersales or multi-site dealership environments. Be ready to discuss how you've successfully managed customer complaints or improved dealer performance in previous positions.
✨Be Ready to Travel
Since this role involves extensive travel across London and surrounding areas, be prepared to discuss your flexibility and experience with managing a busy travel schedule. Highlight any previous roles where you had to juggle multiple locations and how you handled it.
✨Build Rapport
Relationship building is key in this role, so practice how you’ll establish rapport with interviewers. Think about how you can convey your natural ability to connect with others, perhaps by sharing anecdotes about successful partnerships you've built in the past.
