At a Glance
- Tasks: Be the go-to person for customers and manage vehicle check-ins and repairs.
- Company: Join a respected motor trade dealership in Portsmouth with a strong team spirit.
- Benefits: Earn a competitive salary with bonuses, plus enjoy a supportive work environment.
- Other info: Enjoy a Monday to Friday schedule with occasional Saturday shifts.
- Why this job: Make a real difference in customer satisfaction and grow your career in the automotive industry.
- Qualifications: Experience as a service advisor is a plus, but a passion for cars is key!
The predicted salary is between 36000 - 36000 £ per year.
Silcom Recruitment is actively seeking a Service Advisor on behalf of one of our highly esteemed clients, a motor trade dealership group located in the Portsmouth area. Our client is in search of an experienced Service Advisor to become an integral part of their well‑established team.
Responsibilities & Requirements of a Service Advisor:
- Act as the adept liaison between our valued customers and the workshop, performing a thorough check‑in of the vehicle, reviewing customer and vehicle data.
- Engage directly with customers to significantly influence their satisfaction and contribute to the success of our after‑sales operation.
- Oversee the repair workflow and coordinate additional repair services as needed.
- Maintain responsibility for job packets and related documentation.
- Prior experience as a service advisor in the automotive industry is desired but not essential.
- Technical aptitude required for this role.
Package:
- Salary: £28,320 Basic + Bonus (Realistic & achievable £36,000+ package, UNCAPPED)
- Schedule: Monday to Friday [8:00 am – 6:00 pm] – 1 Saturday every 3 months on rota [8:30 am – 1:00 pm]
Service Advisor Motor Trade Job in Portsmouth employer: More To Motor
Join a leading motor trade dealership group in Portsmouth, where we prioritise employee satisfaction and growth. Our supportive work culture fosters collaboration and offers competitive benefits, including an attractive salary package with uncapped bonuses. With opportunities for professional development and a commitment to excellence, we ensure that our Service Advisors thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor Motor Trade Job in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at More To Motor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like More To Motor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor Motor Trade Job in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to More To Motor:Your cover letter is your chance to shine! Tell us why you want to work at More To Motor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at More To Motor!
How to prepare for a job interview at More To Motor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
