At a Glance
- Tasks: Support dealer operations and manage parts availability in a fast-paced automotive environment.
- Company: Join one of the UK's fastest-growing automotive brands at their Chiswick Park head office.
- Benefits: Enjoy a competitive salary, bonus potential, company car scheme, and generous holiday allowance.
- Other info: Great career growth opportunities and a supportive work culture await you.
- Why this job: Make a real impact in the automotive industry while developing your skills in a dynamic team.
- Qualifications: Experience in parts operations and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: Chiswick Park, London, W4 5YG – Head office Based
Salary: Between £40,000 - £50,000 (depending on experience) + up to 15% bonus + tax efficient company car scheme
Full Time and Permanent – Monday to Friday – 9.00am-5.30pm – Office Based
Our client is one of the fastest-growing automotive brands in the UK, bringing innovative products and a fresh customer experience to the UK market. As their parts business continues to grow, they are looking for a capable and detail-oriented Parts Planning & Dealer Support Specialist to join their team based from their head office in Chiswick Park, London.
This role is ideal for someone with experience in automotive parts operations and who has experience of working for an OEM Manufacturer from their head office, and has experience of inventory planning, dealer support, who enjoys working in a fast-paced environment and solving operational issues through effective coordination and communication.
Role Purpose
The Parts Dealer Support Specialist will play a key role in supporting the day-to-day parts business across the UK dealer network. The role focuses on backorder management, dealer enquiry handling, and internal coordination to help improve parts availability, support dealer operations, and deliver a high standard of aftersales service.
Key Responsibilities:
- Backorder Management
- Monitor daily backorder status and maintain clear visibility of open backorder lines.
- Follow up with headquarters and relevant suppliers on overdue, high-impact, or urgent parts supply issues.
- Support the prioritisation of critical backorders based on vehicle-off-road cases, customer impact, workshop demand, and business urgency.
- Provide regular updates on backorder status, expected supply timing, risks, and recovery actions.
- Investigate recurring backorder issues and support improvement actions to reduce ageing and improve supply performance.
- Dealer Support
- Act as a key contact for dealer parts-related enquiries, including order status, parts availability, backorders, system issues, and general operational support.
- Respond to dealer queries in a timely, professional, and solution-focused manner. Also track recurring dealer concerns and support continuous improvement in response quality and operational processes.
- Work closely with internal teams such as service, technical, warranty, finance, and other business functions to resolve dealer issues effectively.
Skills and Experience Required:
- Previous experience in parts operations, inventory planning, supply chain, or aftersales support for an OEM Manufacturer in a head office role.
- Good understanding of parts replenishment, stock control, and order fulfilment processes.
- Experience in backorder follow-up, supply issue coordination or dealer support.
- Good analytical capability and attention to detail.
- Proficient in Microsoft Office, particularly Excel, experience with SAP or other ERP / inventory systems.
- Able to work independently, manage priorities and perform well in a dynamic business environment.
- Full and valid driving licence.
Benefits:
- Up to 15% bonus potential.
- Tax efficient company car scheme.
- £200 a month parking allowance (if driving to work).
- 7% pension contribution if you contribute 5%.
- Life Cover.
- Critical illness cover.
- 25 days holiday + bank holidays.
Please only apply for this role if you have head office parts experience for an OEM Manufacturer. To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment.
OEM Parts Planning & Dealer Support Specialist employer: More To Motor
Join a dynamic and rapidly expanding automotive brand at their head office in Chiswick Park, London, where innovation meets exceptional customer service. As a Parts Planning & Dealer Support Specialist, you'll benefit from a competitive salary, up to 15% bonus potential, and a tax-efficient company car scheme, all while working in a supportive environment that values employee growth and collaboration. With a focus on continuous improvement and operational excellence, this role offers a unique opportunity to make a meaningful impact within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land OEM Parts Planning & Dealer Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with OEMs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of parts operations and dealer support. We recommend practising common interview questions and scenarios related to backorder management and dealer enquiries to show you're ready for the fast-paced environment.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace OEM Parts Planning & Dealer Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Planning & Dealer Support Specialist role. Highlight your experience in automotive parts operations and any relevant skills that match the job description. We want to see how you fit into our fast-paced environment!
Showcase Your Skills:Don’t forget to showcase your analytical capabilities and attention to detail. Mention any experience with backorder management or dealer support, as these are key aspects of the role. We love seeing candidates who can solve operational issues effectively!
Be Professional and Solution-Focused:When writing your application, keep a professional tone but let your personality shine through. We appreciate candidates who can communicate clearly and focus on solutions, especially when it comes to dealer enquiries and operational support.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We’re excited to see what you bring to the table!
How to prepare for a job interview at More To Motor
✨Know Your Parts Inside Out
Make sure you brush up on your knowledge of automotive parts operations and inventory planning. Familiarise yourself with common terminology and processes, especially those related to backorder management and dealer support. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational issues in the past. Think about specific instances where you improved parts availability or resolved dealer concerns. Being able to articulate these experiences will demonstrate your capability to handle the fast-paced environment of the role.
✨Get Comfortable with Data
Since the role requires good analytical skills, practice discussing data analysis and reporting. Be ready to explain how you've used tools like Excel or ERP systems in your previous roles. Highlight any experience you have with backorder tracking or supply chain coordination.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the company's parts operations and dealer support strategies. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
