At a Glance
- Tasks: Diagnose vehicle issues and deliver top-notch customer service.
- Company: Reputable dealership in Newbury with a focus on customer satisfaction.
- Benefits: Basic salary of £30,000 plus bonuses and no weekend shifts.
- Other info: Join a supportive team and maintain our excellent dealership reputation.
- Why this job: Enjoy a stable role with a great work-life balance and opportunities for upselling.
- Qualifications: Experience as a Service Advisor and a valid driving licence required.
The predicted salary is between 30000 - 34000 £ per year.
We are looking for a Service Advisor at our main dealership in Newbury. The role offers a basic salary of £30,000, a CSI Bonus potential of £4,000+, and opportunities for upselling. Working Monday to Friday, 8:00 – 6:00, with no weekend shifts.
What the role involves:
- Use specialist fault‑finding equipment to diagnose vehicle issues.
- Deliver high‑quality customer service and maintain the dealership’s excellent reputation.
- Handle upsell opportunities to meet sales targets.
- Manage appointments and customer communications independently.
What we need from you:
- Experience working as a Service Advisor in the motor trade.
- A mindset for solving problems, dealing with customers, and working independently.
- A valid driving licence.
If you are looking for a stable, customer‑focused position with work‑life balance, reply with your full name for a confidential chat or contact us via phone. Your CV does not need to be up to date.
Service Advisor (Mon to Fri only) in Newbury employer: More To Motor
Join our dynamic team at our Newbury dealership, where we prioritise a supportive work culture and employee well-being. As a Service Advisor, you'll enjoy a competitive salary, a generous bonus structure, and the opportunity to develop your skills in a thriving environment that values customer satisfaction and professional growth. With no weekend shifts, we ensure you have the work-life balance you deserve while contributing to our outstanding reputation in the motor trade.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Mon to Fri only) in Newbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at More To Motor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like More To Motor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor (Mon to Fri only) in Newbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to More To Motor:Your cover letter is your chance to shine! Tell us why you want to work at More To Motor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at More To Motor!
How to prepare for a job interview at More To Motor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
