At a Glance
- Tasks: Build strong relationships with regional retailers and enhance customer experiences.
- Company: Join a leading automotive manufacturer with a focus on innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus potential, and a tax-efficient company car scheme.
- Other info: Dynamic role with opportunities for growth and development in a fast-paced environment.
- Why this job: Make a real impact in the automotive industry while travelling across vibrant London.
- Qualifications: Experience in senior aftersales management and excellent relationship-building skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Covering London and surrounding area
Salary: £50,000-£60,000 (depending on experience) + up to 15% annual bonus + tax efficient company car scheme
Hours: Full Time and Permanent – Monday to Friday – 9.00am-5.30pm
This role of Regional Aftersales Manager will be working directly for the Manufacturer and travelling to the regional retailers across London and the surrounding area. The majority of the sites will be in London, so our client is looking for someone who lives within commutable distance of London and is happy to travel across London and the surrounding area. You will also visit our client’s head office regularly which is in Chiswick Park. The role will initially be looking after around 10 dealerships but this will grow as the network develops.
Responsibilities
- Develop robust relationships with your regional retailers.
- Manage and deliver elements with cover, reward challenge and penalty.
- Become directly involved in customer cases and take ownership of the customer journey.
- Support Technical and Warranty Teams with managing dealer objections and timeframes.
- Add elements of technical support and/or warranty into your dealer visit agenda.
- Frequent and planned dealer visits to measure the network’s ability to deliver the optimal customer experience.
- Manage and influence metrics within the Dealer Balance Scorecard (DBS).
- Attend and support Brand events during the year; these may be outside your region and could run outside of business hours.
- Resolve any customer complaints in a timely and ideal manner.
- Manage reminder funnels and VHC processes to drive repeat and incremental parts purchases.
- Measure and manage parts returns.
- Focus on rolling 3, 6, 9, and 12 month trends.
- Celebrate and maintain positive trends.
- Measure, qualify, and stabilise negative KPI performance.
Qualifications
- Senior Aftersales Management background either in a similar role for an OEM Manufacturer or in a multi-site dealership role.
- Flexible with daily travel in your region and occasional national travel and overnight stays.
- Full and clean driving licence.
- IT Literate – proficiency in Microsoft Office including reporting and data analysis platforms.
- Capable of managing a busy diary which may change at a moment’s notice.
- Natural relationship builder.
- Robust, calm and efficient, able to take on a large amount of responsibility.
- Adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills.
Benefits
- Up to 15% bonus potential.
- Tax efficient company car scheme.
- 7% pension contribution if you contribute 5%.
- Private Health Insurance and Dental Insurance.
- Life Cover.
- Critical illness cover.
- 25 days holiday + bank holidays.
Regional Aftersales Manager in London employer: More To Motor
As a Regional Aftersales Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive benefits including a generous bonus scheme, tax-efficient company car, and comprehensive health coverage, our company fosters a culture of collaboration and excellence. Located in the vibrant London area, you will have the opportunity to build strong relationships with regional retailers while enjoying a fulfilling career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Aftersales Manager in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the automotive sector. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like ours at StudySmarter, and express your interest in potential roles. You never know what might come up!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in aftersales management. We love seeing candidates who understand our values!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Regional Aftersales Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Regional Aftersales Manager role. Highlight your experience in aftersales management and any relevant achievements that show you can build relationships and drive customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your familiarity with dealer networks and how you can contribute to improving customer experiences across London.
Showcase Your Skills:Don’t forget to highlight your IT skills, especially with Microsoft Office. If you've got experience with data analysis or reporting, make sure to mention it! We love candidates who can manage their time effectively and adapt to changing situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at More To Motor
✨Know Your Dealerships
Before the interview, research the dealerships you'll be managing. Understand their strengths and weaknesses, and think about how you can help them improve customer experiences. This shows your commitment and readiness to take on the role.
✨Showcase Your Relationship Skills
As a Regional Aftersales Manager, building relationships is key. Prepare examples of how you've successfully built rapport with clients or colleagues in the past. Be ready to discuss your approach to managing dealer objections and resolving customer complaints.
✨Be Data Savvy
Familiarise yourself with metrics like the Dealer Balance Scorecard (DBS). Be prepared to discuss how you've used data analysis in previous roles to drive performance and improve customer satisfaction. Highlight any experience you have with reporting tools.
✨Demonstrate Flexibility and Adaptability
This role requires frequent travel and the ability to manage a busy diary. Share examples of how you've successfully adapted to changing circumstances in your previous jobs. Show that you're ready to handle the dynamic nature of this position.
