At a Glance
- Tasks: Handle vehicle technical claims and provide excellent customer service.
- Company: Established automotive company with nearly 50 years in the industry.
- Benefits: Generous holiday, private medical insurance, and work-from-home options.
- Other info: Casual dress, career progression opportunities, and free parking.
- Why this job: Join a dynamic team working with luxury car brands and enjoy a great work-life balance.
- Qualifications: NVQ Level 2 or 3 in Motor Vehicle Maintenance and customer service skills.
The predicted salary is between 55000 - 65000 £ per year.
Automotive Warranty Technical Claims Specialist
Location: Around Leeds area. Job Title: Automotive Warranty Technical Claims Specialist.
Job Details
- Salary: from £26,700 (Level 2) to £31,500 (Level 3) plus overtime.
- Holidays: 5 weeks plus Bank Holidays.
- Working hours: Monday to Friday.
- Location: West Yorkshire – Hybrid/Homeworking.
- This role is ideal for a Qualified Motor Vehicle Technician seeking a varied role with a good work‑life balance.
Must have L2 or L3 NVQ in Maintenance and vehicle repair or equivalent (IMI).
Key Responsibilities
- Handling Vehicle Technical claims and telephone enquiries from customers, dealerships and end‑users.
- Working with many major motor manufacturers such as JLR, Bentley, Aston Martin, Mc Laren, PSA Group, Volvo and Renault (and others).
- Using technical knowledge to authorize claims and negotiate payments for engine repairs, mechanical breakdowns, parts and labour rates, which can involve high values.
- Initially full‑time office‑based training, followed by the option to work from home.
- The employer is a well‑established company with nearly 50 years in the industry, known for award‑winning vehicle warranty and asset protection products.
Qualifications and Skills
- City & Guilds Level 3 certificate (or equivalent) in Motor Vehicle Maintenance (Level 2 with relevant experience also considered).
- Previous experience in a Motor Vehicle Technical Environment.
- Excellent customer service skills.
- Reasonable IT literacy.
Benefits
- 25 days holiday plus Bank Holidays.
- Option to buy additional holidays.
- Childcare vouchers.
- Cycle to work scheme.
- Private medical insurance.
- Excellent career progression opportunities.
- Additional leave.
- Casual dress.
- Company pension.
- Free parking.
- Life insurance.
- On‑site parking.
- Sick pay.
- Work from home.
- Job Types
Full‑time, Permanent.
Salary ranges: £41,946 rising with service up to £52,512 (inclusive of annual tool allowance).
Salary ranges: £55,000 – £65,000 base, plus up to 20% shift premium.
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Automotive Warranty Technician in Leeds employer: More To Motor
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