Customer Service Specialist in Grantham

Customer Service Specialist – Grantham

Our client is looking for a Customer Service Specialist to join their centre in Grantham. This front‑of‑house role involves giving trusted advice and exceptional service to valued customers.

• Pay: Basic £30,000 + bonus £500 per month (OTE £36,000)
• Job type: Permanent / Full‑time
• Shift and schedule: Monday to Friday 08:30–17:30 (set day off in the week) | Saturdays 08:30–16:00
• Location: Grantham

Benefits

• Bonus scheme up to £6,000 per year
• Full training provided
• 32 days holiday including bank holidays
• Extensive ongoing training programme
• Career development: training and company growth to boost career progression
• Staff discounts on servicing, tyres and MOTs
• Life insurance and pension scheme
• Employee Assistant Programme
• Long‑service recognition
• Enhanced maternity and paternity leave
• Retail vouchers
• Eye care vouchers
• Buy/sell holidays
• Flujab, cycle‑to‑work scheme
• Company events

Job Responsibilities

• Own the complete in‑centre customer journey from arrival through to departure and future bookings
• Deliver outstanding, consistent and memorable service that builds advocacy and loyalty
• Proactively manage customer expectations, handle queries professionally and resolve enquiries and complaints with care and speed
• Maintain impeccable front‑of‑house presentation, merchandising and brand standards at all times
• Act as the single point of contact for the customer during the visit, ensuring seamless hand‑offs to the workshop team

Qualifications

• Proven experience in a customer‑facing sales, advisory or service role (e.g. retail, automotive, hospitality or professional services)
• Demonstrable track record of building rapport, handling objections and closing sales ethically
• Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided)
• Customer‑first mindset with genuine passion for delivering outstanding experiences
• High integrity and commitment to ethical selling – comfortable saying "no" when it is the right thing for the customer
• Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided)
• Resilient, adaptable and calm under pressure in a fast‑paced retail environment
• Collaborative team player who supports colleagues and shares knowledge
• No driving licence required