At a Glance
- Tasks: Be the go-to person for customers, ensuring a smooth service experience from start to finish.
- Company: Join a thriving automotive business that values and rewards its employees.
- Benefits: Earn up to £30,000 plus bonuses, enjoy 30 days off, and access great discounts.
- Other info: Ongoing training and genuine career progression opportunities await you.
- Why this job: Make a real difference in customer experiences while advancing your career in a dynamic environment.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
The predicted salary is between 30000 - 34800 £ per year.
Location: Gloucester
Salary: Up to £30,000 Basic Salary + Bonus
Job Type: Full-Time, Permanent
WHAT'S IN IT FOR YOU?
- Up to £30,000 Basic Salary
- Bonus Scheme
- Birthday Off
- Life Assurance Scheme
- Employee Discount Scheme
- Car Benefit Scheme
- 30 Days Annual Leave Including Bank Holidays
- Ongoing Training & Development
- Career Progression Opportunities
- Full-Time, Permanent Position
THE ROLE
As a Service Advisor, you'll be the key point of contact between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.
Key responsibilities include:
- Managing service and repair bookings efficiently
- Coordinating workshop loading to maximise productivity
- Keeping customers updated throughout the repair process
- Identifying and upselling additional work where appropriate
- Promoting service plans and manufacturer offers
- Liaising closely with technicians to ensure repairs are completed on time
- Maintaining accurate customer and vehicle records
- Delivering outstanding customer service at every stage of the journey
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
- Previous experience as a Service Advisor within the automotive industry
- Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
- A proven track record of upselling additional products and services
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- The ability to work effectively in a busy dealership environment
- A positive, professional, and customer-focused attitude
- Full UK Manual Driving Licence (subject to licence checks)
This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career progression. If you're an experienced Service Advisor looking for your next challenge, we'd love to hear from you. Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54144.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at More To Motor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like More To Motor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to More To Motor:Your cover letter is your chance to shine! Tell us why you want to work at More To Motor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at More To Motor!
How to prepare for a job interview at More To Motor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
