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- Tasks: Lead care quality and service delivery for a supportive community of older residents.
- Company: Morden College is a charity dedicated to enriching the lives of over 250 older people.
- Benefits: Enjoy flexible working options, including remote work and a competitive salary of £90,000.
- Why this job: Make a real impact on residents' lives while fostering a collaborative and inclusive environment.
- Qualifications: Requires a degree and 5+ years in leadership roles, with strong financial and communication skills.
- Other info: Join a passionate team committed to innovation and community engagement.
The predicted salary is between 72000 - 108000 £ per year.
Location: Blackheath with two days a month at Beckenham site (potential to work from home 1 day per week)
Salary: £90,000 per annum
Job Type: Permanent / Full time
Budgetary Control: Yes
DBS Disclosure: Enhanced
Morden College is an almshouse charity that provides a supportive and enriching community for over 250 older people living in almshouse accommodation across two sites in Blackheath and Beckenham, as well as within our small Care Home. We are committed to enabling our residents to live independent, fulfilling, and healthy lives while receiving the right level of support when needed.
About the role
You will lead care quality and service delivery, shaping the resident experience from application through daily life. You will drive initiatives that support independent living, working with the property team to future-proof homes through tech and accessibility.
About you
- Inspirational leadership: a track record of building and developing high-performing teams.
- Effective communication, recognition, mentorship and development, and building a collaborative environment.
- Proven ability to engage residents, stakeholders, and partners in meaningful collaboration.
- A values-driven approach, demonstrating warmth, authenticity, reliability, and accountability.
- Strategic thinking with experience delivering impactful services, building community culture, ensuring operational excellence, and strengthening partnerships.
- Strong financial acumen including experience with budget development and oversight.
- Commitment to inclusion, diversity, and equity in service delivery and engagement to ensure that both residents and staff feel respected, valued, and empowered.
- Analytical mindset with experience in monitoring, evaluating, and improving service effectiveness.
- Excellent communication and presentation skills to engage and influence residents, colleagues, and stakeholders, driving action, trust, and change.
- Knowledge of health and social care frameworks and best practice for supporting older adults.
Duties and Responsibilities
Leadership and Strategy
- Contribute to overall strategy as part of the Senior Leadership Team.
- Develop and implement strategic plans for resident services aligned with organisational goals.
- Lead with a technology-first approach, focusing on systems and CRM development.
- Broaden resident diversity and strengthen local outreach.
- Build partnerships with charities and public sector organisations to expand impact.
- Work with Sustainability and Impact Lead on resident engagement and co-production.
- Collaborate with Head of HR to build and support a high-performing team.
Resident Services & Care Quality
- Oversee Resident Services team, ensuring resident-focused, co-produced services.
- Develop properties as sustainable, tech-enabled homes in collaboration with Property Team.
- Strengthen resident communications and marketing with Communications Lead.
- Capture data and measure impact with Sustainability and Impact Lead.
- Provide strategic leadership to Head of Care Quality for compliance and service excellence, aiming for CQC 'Outstanding'.
- Maintain a Knowledge Bank to support resident access to external resources.
- Ensure regulatory compliance and implement quality assurance programs.
- Submit required reports and promote a safe, inclusive resident environment.
Operational and Financial Oversight
- Develop and manage budgets with Finance Team, ensuring sustainability and performance.
- Maintain a fair and sustainable charging structure.
- Participate in on-call rota and ensure safe, accessible facilities.
- Support ESG goals across operations.
Community Outreach and Stakeholder Engagement
- Represent the organisation in community and industry forums.
- Build relationships with healthcare, social services, and community partners.
- Advocate for residents' voices in decision-making processes.
Impact and Reporting
- Collaborate with Sustainability and Impact Lead to monitor service impact.
- Gather resident feedback and report regularly to trustees and stakeholders.
Crisis Management and Risk Mitigation
- Lead crisis response to ensure resident safety and protocol adherence.
- Develop risk management strategies to protect residents and staff.
Education and Experience
- Bachelor's degree or equivalent.
- Experience of working with diverse stakeholders in a charity or similar organisation.
- Experience in a leadership role, with at least 5 years of experience in managerial positions.
- Knowledge of CQC, and local regulations pertaining to resident services, healthcare, and social services.
- Experience with budget management, resource allocation, and financial oversight.
Director of Resident Services employer: Morden College
Contact Detail:
Morden College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Resident Services
✨Tip Number 1
Familiarise yourself with Morden College's mission and values. Understanding their commitment to supporting older adults will help you align your approach and demonstrate how your leadership style can enhance their resident services.
✨Tip Number 2
Network with professionals in the charity sector, especially those involved in elder care. Engaging with these individuals can provide insights into best practices and may even lead to valuable connections that could support your application.
✨Tip Number 3
Prepare to discuss your experience with budget management and financial oversight in detail. Be ready to share specific examples of how you've balanced operational needs with budgetary constraints while still delivering high-quality services.
✨Tip Number 4
Showcase your strategic thinking skills by preparing ideas on how to enhance resident engagement and community outreach. Think about innovative ways to use technology to improve service delivery and resident experiences.
We think you need these skills to ace Director of Resident Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership, budget management, and community engagement. Use specific examples that demonstrate your ability to lead high-performing teams and manage resident services effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting older adults and your commitment to inclusion and diversity. Mention how your values align with those of Morden College and provide examples of how you've successfully engaged stakeholders in previous roles.
Highlight Relevant Skills: Emphasise your strategic thinking and analytical skills. Discuss your experience with data-driven decision-making and how you've used insights to improve service effectiveness in past positions.
Showcase Communication Abilities: Demonstrate your excellent communication and presentation skills by providing examples of how you've influenced change and built trust with residents, colleagues, and stakeholders. This is crucial for the role of Director of Resident Services.
How to prepare for a job interview at Morden College
✨Showcase Your Leadership Skills
As a Director of Resident Services, you'll need to demonstrate your ability to lead and develop high-performing teams. Prepare examples from your past experiences where you've successfully built and mentored teams, highlighting your inspirational leadership style.
✨Understand the Community and Stakeholders
Familiarise yourself with the local community and the various stakeholders involved in resident services. Be ready to discuss how you would engage these groups meaningfully and build partnerships that enhance the resident experience.
✨Demonstrate Financial Acumen
Since budget management is crucial for this role, be prepared to discuss your experience with financial oversight. Bring examples of how you've balanced budgetary constraints while still delivering impactful services and identifying cost-saving opportunities.
✨Emphasise Your Commitment to Inclusion and Diversity
This role requires a strong commitment to inclusion, diversity, and equity. Be ready to share your strategies for ensuring that both residents and staff feel respected and valued, and how you would implement these values in service delivery.
