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- Tasks: Lead care quality and service delivery for a vibrant community of older residents.
- Company: Morden College is a charity dedicated to enriching the lives of older people in supportive homes.
- Benefits: Enjoy flexible working options, including remote work and a competitive salary of £90,000.
- Why this job: Make a real impact on residents' lives while fostering a collaborative and inclusive environment.
- Qualifications: Requires a degree and 5+ years in leadership roles, with strong financial and communication skills.
- Other info: Join a passionate team committed to innovation and community engagement.
Morden College is an almshouse charity that provides a supportive and enriching community for over 250 older people living in almshouse accommodation across two sites in Blackheath and Beckenham, as well as within our small Care Home. We are committed to enabling our residents to live independent, fulfilling, and healthy lives while receiving the right level of support when needed.
About the role
You will lead care quality and service delivery, shaping the resident experience from application through daily life. You will drive initiatives that support independent living, working with the property team to future-proof homes through tech and accessibility.
About you
- Inspirational leadership: a track record of building and developing high-performing teams.
- Effective communication, recognition, mentorship and development, and building a collaborative environment.
- Proven ability to engage residents, stakeholders, and partners in meaningful collaboration.
- A values-driven approach, demonstrating warmth, authenticity, reliability, and accountability.
- Strategic thinking with experience delivering impactful services, building community culture, ensuring operational excellence, and strengthening partnerships.
- Strong financial acumen including experience with budget development and oversight.
- Commitment to inclusion, diversity, and equity in service delivery and engagement.
- Analytical mindset with experience in monitoring, evaluating, and improving service effectiveness.
- Excellent communication and presentation skills to engage and influence residents, colleagues, and stakeholders.
- Knowledge of health and social care frameworks and best practice for supporting older adults.
Duties and Responsibilities
- Leadership and Strategy
- Contribute to overall strategy as part of the Senior Leadership Team.
- Develop and implement strategic plans for resident services aligned with organisational goals.
- Lead with a technology-first approach, focusing on systems and CRM development.
- Broaden resident diversity and strengthen local outreach.
- Build partnerships with charities and public sector organisations to expand impact.
- Work with Sustainability and Impact Lead on resident engagement and co-production.
- Collaborate with Head of HR to build and support a high-performing team.
- Resident Services & Care Quality
- Oversee Resident Services team, ensuring resident-focused, co-produced services.
- Develop properties as sustainable, tech-enabled homes in collaboration with Property Team.
- Strengthen resident communications and marketing with Communications Lead.
- Capture data and measure impact with Sustainability and Impact Lead.
- Provide strategic leadership to Head of Care Quality for compliance and service excellence.
- Maintain a Knowledge Bank to support resident access to external resources.
- Ensure regulatory compliance and implement quality assurance programs.
- Submit required reports and promote a safe, inclusive resident environment.
- Operational and Financial Oversight
- Develop and manage budgets with Finance Team, ensuring sustainability and performance.
- Maintain a fair and sustainable charging structure.
- Participate in on-call rota and ensure safe, accessible facilities.
- Support ESG goals across operations.
- Community Outreach and Stakeholder Engagement
- Represent the organisation in community and industry forums.
- Build relationships with healthcare, social services, and community partners.
- Advocate for residents' voices in decision-making processes.
- Impact and Reporting
- Collaborate with Sustainability and Impact Lead to monitor service impact.
- Gather resident feedback and report regularly to trustees and stakeholders.
- Crisis Management and Risk Mitigation
- Lead crisis response to ensure resident safety and protocol adherence.
- Develop risk management strategies to protect residents and staff.
Education and Experience
- Bachelor's degree or equivalent.
- Experience of working with diverse stakeholders in a charity or similar organisation.
- Experience in a leadership role, with at least 5 years of experience in managerial positions.
- Knowledge of CQC, and local regulations pertaining to resident services, healthcare, and social services.
- Experience with budget management, resource allocation, and financial oversight.
Please click the APPLY button to submit your application for this role.
Director of Resident Services employer: Morden College
Contact Detail:
Morden College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Resident Services
✨Tip Number 1
Familiarise yourself with the specific needs and challenges faced by older adults in residential settings. Understanding their unique experiences will help you connect with residents and demonstrate your commitment to enhancing their quality of life.
✨Tip Number 2
Network with professionals in the charity and social care sectors. Attend relevant events or forums where you can meet potential colleagues and stakeholders, as building these relationships can provide valuable insights and support for your application.
✨Tip Number 3
Showcase your leadership style by preparing examples of how you've successfully built and developed high-performing teams in the past. Be ready to discuss your approach to mentorship and collaboration during any interviews.
✨Tip Number 4
Research Morden College's current initiatives and values. Tailoring your discussions around their goals and demonstrating how your experience aligns with their mission will make you a more compelling candidate.
We think you need these skills to ace Director of Resident Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles, particularly in managing teams and engaging with diverse stakeholders. Emphasise any previous work in charity or community services that aligns with the values of Morden College.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting older adults and your commitment to inclusion and diversity. Use specific examples from your past experiences to demonstrate how you can contribute to the resident services at Morden College.
Highlight Financial Acumen: Given the importance of budget management in this role, ensure you detail your experience with financial oversight and resource allocation. Mention any successful initiatives where you balanced budgetary constraints while enhancing service delivery.
Showcase Communication Skills: Since effective communication is key for this position, provide examples of how you've successfully engaged and influenced stakeholders in previous roles. Highlight any experience in presenting to boards or community forums to illustrate your capability.
How to prepare for a job interview at Morden College
✨Showcase Your Leadership Skills
As a Director of Resident Services, you'll need to demonstrate your ability to lead and develop high-performing teams. Prepare examples from your past experiences where you've successfully built and mentored teams, highlighting your effective communication and collaborative approach.
✨Understand the Organisation's Values
Morden College is committed to inclusion, diversity, and equity. Familiarise yourself with their values and be ready to discuss how you can contribute to creating a respectful and empowering environment for both residents and staff.
✨Prepare for Financial Discussions
With budgetary control being a key responsibility, brush up on your financial acumen. Be prepared to discuss your experience in budget development and oversight, and think of ways you can balance resident needs with organisational constraints while identifying cost-saving opportunities.
✨Demonstrate Your Analytical Mindset
The role requires an analytical approach to service effectiveness. Prepare to discuss how you've used data-driven insights in previous roles to improve services and make sound decisions, showcasing your commitment to continuous improvement.
