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- Tasks: Manage Council Tax and Non-Domestic Rates accounts, handling data and customer enquiries.
- Company: Join a dedicated team within local government, making a difference in your community.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Gain valuable office experience while contributing to essential public services.
- Qualifications: 4 SQA Standard grades or equivalent, including Maths and English; strong communication skills required.
- Other info: Opportunity for career growth and development in a collaborative workspace.
The predicted salary is between 24995 - 24995 £ per year.
The postholder’s duties will primarily be the administration of Council Tax and Non-Domestic Rates accounts. The specific duties include the creation and amendment of data held on these databases and the issue of responses to written and verbal enquiries from taxpayers and ratepayers. The postholder will mainly specialize in either Council Tax or Non-Domestic Rates but may periodically be deployed to the other in times of high work volumes.
Requirements:
- To input information to the Council Tax and Non-Domestic Rates databases.
- To respond to enquiries from taxpayers and ratepayers, both verbally and in writing.
- To perform general clerical duties.
Responsibilities:
- Experience of working in an office environment.
- Experience of data input.
- Experience of dealing with the public.
- 4 SQA Standard grade or equivalent at level 3 or above including Maths and English.
- High level of accuracy in work.
- Effective communication skills; oral and written.
- Ability to deliver a high level of customer care.
- Appreciation, acceptance of and commitment to the importance of confidentiality.
- Ability to work to deadlines.
- Knowledge of software packages e.g. Word, Excel.
- Willingness to accept direction/delegation.
- Ability to work effectively as a member of a small team.
- Ability to deal with people in an understanding and professional manner.
- Ability to work flexibly to meet the needs and demands of the service.
- Ability to work in an open plan/shared office.
Taxation Processing Assistant - MOR10714 employer: Moray Council
Contact Detail:
Moray Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Taxation Processing Assistant - MOR10714
✨Tip Number 1
Familiarise yourself with the Council Tax and Non-Domestic Rates systems. Understanding how these databases work will give you a significant advantage during the interview process, as you'll be able to demonstrate your knowledge and readiness for the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves responding to enquiries from taxpayers and ratepayers, showcasing your ability to handle queries professionally and empathetically will set you apart from other candidates.
✨Tip Number 3
Practice your data input skills. Accuracy is key in this role, so being able to demonstrate your proficiency with data entry and attention to detail will be crucial during any practical assessments or discussions in the interview.
✨Tip Number 4
Prepare for teamwork scenarios. Since the job requires working effectively as part of a small team, think of examples from your past experiences where you've successfully collaborated with others, and be ready to share these during your interview.
We think you need these skills to ace Taxation Processing Assistant - MOR10714
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and requirements for the Taxation Processing Assistant position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in an office environment, data input, and customer service. Use specific examples to demonstrate your ability to handle enquiries and maintain confidentiality.
Showcase Communication Skills: Since effective communication is key for this role, ensure your application reflects your oral and written communication skills. Consider including examples of how you've successfully dealt with public enquiries in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A high level of accuracy is crucial for this position, so make sure your application reflects that attention to detail.
How to prepare for a job interview at Moray Council
✨Know Your Stuff
Familiarise yourself with the specifics of Council Tax and Non-Domestic Rates. Understand the processes involved in data input and how to handle enquiries effectively, as this will show your potential employer that you're serious about the role.
✨Demonstrate Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully dealt with public enquiries in the past. Be ready to showcase both your verbal and written communication skills during the interview.
✨Highlight Your Accuracy
Accuracy is crucial in data handling. Bring up instances where your attention to detail made a difference in your previous roles. This will reassure the interviewers of your capability to maintain high standards in your work.
✨Show Team Spirit
This position requires working as part of a small team. Be prepared to discuss your experiences in collaborative environments and how you contribute positively to team dynamics. This will demonstrate your ability to fit into their work culture.
