Service Manager - People Management - MOR10990

Elgin Full-Time No home office possible

Job Description

Service Managers are high value, organisational leaders at the forefront of core service delivery, professional standards and improvement. Service Managers will be subject matter experts in their professional discipline and engage with the extended CLT on performance, key service developments, opportunities for improvement and support a high-performance culture.

Service Managers will collaborate with each other and the extended leadership team to ensure the development of integrated, progressive service models that minimise waste and maximise impact, exploit the potential of partnership and provide best value for customers/service users.

Service Managers will be responsible for designing services, informed by customer insight, and deploying available resources to deliver outstanding customer service to communities across Moray consistent within the Councils strategic priorities and ambitions.

Service Managers will drive the continuous improvement of services and enhancing service performance through the design and deployment of new systems of work, processes, developing skills and new technologies.

Service Managers will be confident in their own ability and ambitious to find the best solution and put citizens/customers/service users first with every interaction, every task, every transaction, every time.

Service Managers will enable staff to deliver for customers/service users by building capacity, capability and confidence of the team to deliver outstanding services that are valued by those customers/service users.

Service Managers are people managers and will create an environment where staff are highly engaged and energised and so able to give their best; supporting staff to appreciate their personal contribution to the team and wider organisational performance enabling every individual respond to the changing demands of their role as customer needs and service models evolve.

Service Managers will encourage a work culture of continuous learning, information sharing, and professional development.

Responsibilities

Provision of operational HR service
Pay and reward, grading/reviews, equal pay and equalities
Local conditions of service and employment legislation
End to end employment practice
Corporate planning and change
Employee Relations, consultation and collective bargaining
Employment Administration
Section Management
Moray Management Methods

The Individual

Core Competencies:

Citizen/customer focused
Stakeholder engagement and advocacy
Highly relational and effective communication
Ability to build and maintain strong and effective relationships/partnerships with policymakers, community leaders and partners
Creates a compelling vision and leads change impactfully
Strong decision making and problem-solving skills
Technologically aware
Effective programme leadership
Inspiring, enabling and develops others
Enables and delivers high performance
Financial, operational and business acumen
Entrepreneurial
Promotes innovation and best practice

We want Service Mangers to demonstrate the following behaviours and competencies:

Seeks ambitious outcomes
Solution orientated
Making a positive impact
Use initiative to lead and take ownership on delivering the organisation\’s objectives
Self manage
Take responsibility for own learning and development
Be self motivated
Be passionate
Be resilient to cope with difficult situations
Take the lead in setting stretching objectives
Live the values of integrity, accountability, empathy, humility, resilience, vision, influence and positivity
Adept at removing the barriers that get in the way of delivering excellent customer service
Ability to create an environment of trust and encouraging dialogue with teams
Able to lead, mentor, encourage and empower staff.
Ability to take responsibility for own learning and continuous improvement
Responsible and accountable for delivery of outstanding performance results
From effective partnerships, motivate, enthuse and drive individual and team performance
Adept at building appropriate and effective networks to best serve communities