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- Tasks: Lead a team to provide essential registration services for births, deaths, and marriages.
- Company: Join Moray Council, dedicated to serving the community with professionalism and care.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for personal development.
- Why this job: Make a real impact in people's lives while enhancing your skills in a supportive environment.
- Qualifications: Experience in administration, customer service, and proficiency in Microsoft Office required.
- Other info: Must be willing to travel within Moray and work weekends as needed.
The predicted salary is between 33439 - 40000 £ per year.
Job Description
To manage a customer focussed team to deliver an efficient and professional statutory Registration Service to the Moray Council area. Responsible for assisting a diverse customer base in recording Births, Deaths, Still-births, Marriages and Civil Partnerships in accordance with the appropriate government legislation and set guidance laid down by the Registrar General for Scotland.
Assisting customers by way of face to face appointments or by use of telephony which ever best meets the needs of the customer.
The post holder should have a keen interest in public service, a desire to enhance the Local Authorities relationship with its customers and the Council’s reputation at the heart of service delivery.
Requirements
Under the Disclosure (Scotland) Act 2020, the successful candidate will be required to undertake a Disclosure Check.
Responsibilities
Responsibility for recording births, deaths, marriages, still births and civil partnerships
Conduct civil marriage ceremonies in office and at outside venues, citizenship ceremonies and civil partnerships
Supervision of registration staff on a day to day basis
Co-ordination of annual leave/sickness to ensure adequate cover is provided
Training of registration staff
Manage the performance and development of the Registration personnel
Assist the Democratic Services Manager in preparing service plans etc
The Individual
Significant experience in an administrative / clerical role
Experience of using software package such as Microsoft Word and Excel.
Experience of dealing with the public in a customer facing role.
Certificate of Proficiency in the Law and Practice of Registration.
4 SQA standard grades or equivalent at level 3 or above, including English and Maths.*
European Computer Driving Licence*
Must be able to deal with the public, in a professional and courteous manner.
Be able to work as part of a team.
Self motivated, diplomatic and able to plan and prioritise workload.
Excellent oral, written, keyboard and communication skills.
Excellent interpersonal skills, able to deal with particularly sensitive issues e.g. death registrations.
Able to use own initiative and work unsupervised.
Excellent accuracy and attention to detail.
Organised and methodical Flexible approach to work and willingness to be involved in a variety of tasks.
Adaptable to change.
You will be expected to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service. Due to the rural nature of Moray this is normally undertaken by use of a car/van.
Welcoming, non-judgemental and reassuring approach to clients.
The ability to actively listen, interpret and respond to customer needs with an empathetic approach.
Willingness to offer emotional support if required.
Willingness to accept direction/delegation.
Ability to be diplomatic and observe confidentiality.
Ability to work a mixture of hybrid/shared office.
Ability to work flexibly to meet the needs and demands of the service.
Weekend working when required.
Closing date: 8th August 2025
Starting Salary: £33,439.90
Hourly Rate: £17.74 per hour
Hours Per Week: 36.25
Weeks Per Year: 52
Interview dates to be confirmed
If you would like to discuss this role further, please contact: Tracey Sutherland, Democratic Services Manager
By email: Tracey.Surtherland@moray.gov.uk
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Senior Registrar - MOR10943 employer: Moray Council
Contact Detail:
Moray Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Registrar - MOR10943
✨Tip Number 1
Familiarise yourself with the specific legislation and guidelines related to registration services in Scotland. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service experience during networking opportunities. Engage with professionals in similar roles or attend local community events to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle sensitive situations, such as death registrations. This will showcase your empathy and ability to remain professional under pressure.
✨Tip Number 4
Demonstrate your organisational skills by discussing any relevant projects or experiences where you successfully managed multiple tasks. This is crucial for a role that requires planning and prioritising workloads effectively.
We think you need these skills to ace Senior Registrar - MOR10943
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Registrar position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in administrative roles, customer service, and any specific qualifications mentioned, such as the Certificate of Proficiency in the Law and Practice of Registration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for public service and your ability to manage a team effectively. Use examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. Ensure that your communication is clear and professional, reflecting the excellent interpersonal skills required for the role.
How to prepare for a job interview at Moray Council
✨Show Your Customer Service Skills
Since the role involves assisting a diverse customer base, it's crucial to demonstrate your experience in customer service. Share specific examples of how you've handled sensitive situations or provided exceptional service in previous roles.
✨Highlight Your Administrative Experience
The position requires significant administrative skills. Be prepared to discuss your experience with clerical tasks and any relevant software, particularly Microsoft Word and Excel. Mention any specific achievements that showcase your organisational abilities.
✨Demonstrate Empathy and Communication Skills
Given the nature of the role, you'll need to show that you can handle sensitive issues with care. Prepare to discuss how you actively listen to clients and respond to their needs empathetically. Role-playing scenarios can be a great way to illustrate this.
✨Be Ready for Flexibility and Adaptability
The job requires a flexible approach to work, including weekend shifts and travel. Be ready to discuss your ability to adapt to changing circumstances and how you've successfully managed varied tasks in previous positions.
