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- Tasks: Assist in recovering council tax and managing debt collection.
- Company: Join a dedicated team at the local council, making a difference in your community.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a supportive team, develop valuable skills, and contribute to local initiatives.
- Qualifications: Minimum 4 Standard Grades including Maths and English; experience in debt recovery preferred.
- Other info: Full-time role with a focus on teamwork and effective communication.
Location: The Annexe 2 10 High Street Elgin, IV30 1BY
Salary: £26,729.30 – £28,293.85 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 36.25 weeks per year
Job Description
Assist the Council Tax Officer to ensure the identification and recovery of council tax, non-domestic rates and benefit overpayments in line with current legislation, policies and initiatives set by government and by local policy. The postholder may contact debtors to discuss repayment and liaise with other organisations to maximise collection of unpaid monies.
Requirements
Identification and Recovery of Debt
System Administration
Management Information
Development and General Clerical Duties
The Individual
Experience of working in a busy officer environment using relevant technology
Experience in the recovery of unpaid monies
Minimum 4 Standard Grades or equivalent including Maths and English
Effective organisational skills, including time management
Strong customer care skills and focus
Self confidence
Self motivated
Proven ability to deal with difficult and/or confrontational customers
Ability to analyse and prioritise recovery of debt
Ability to liaise and work effectively with Debt collection partners
Ability to work effectively as part of a team
Effective communication skills – both written and verbal
Ability to relate well with all levels of staff
Willingness to accept direction/ delegation
Appreciation and acceptance of and commitment to the importance of confidentiality
A flexible approach to new working practices and technology
Flexibility to meet needs and demands of the service
Closing Date: 29 August 2025
£14.18 per hour
Interviews: TBC
For further information, please contact James Taylor 01343 563160
#J-18808-Ljbffr
Recovery Assistant employer: Moray Council
Contact Detail:
Moray Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Assistant
✨Tip Number 1
Familiarise yourself with the current legislation and policies related to council tax and debt recovery. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can help you feel more confident when discussing repayment options with debtors.
✨Tip Number 3
Network with professionals in the field of debt recovery or local government roles. Attend relevant workshops or seminars to meet people who can provide insights and possibly refer you for the position.
✨Tip Number 4
Showcase your organisational skills by preparing a mock plan on how you would prioritise debt recovery tasks. This can be a great talking point during interviews to illustrate your ability to manage time effectively.
We think you need these skills to ace Recovery Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Recovery Assistant position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in debt recovery or customer service roles. Use specific examples to demonstrate your ability to handle difficult situations and your organisational skills.
Showcase Communication Skills: Since effective communication is key for this role, make sure to illustrate your written and verbal communication skills in your application. Consider including examples of how you've successfully liaised with clients or colleagues in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Recovery Assistant role.
How to prepare for a job interview at Moray Council
✨Know Your Legislation
Familiarise yourself with the current legislation and policies related to council tax and debt recovery. Being able to discuss these topics confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Customer Care Skills
Prepare examples of how you've effectively handled difficult or confrontational customers in the past. Highlighting your strong customer care skills will be crucial, as this role involves liaising with debtors.
✨Showcase Organisational Skills
Be ready to discuss your time management and organisational strategies. The ability to analyse and prioritise tasks is essential, so provide specific examples of how you've successfully managed multiple responsibilities in a busy environment.
✨Emphasise Teamwork and Communication
Prepare to talk about your experience working as part of a team and how you communicate effectively with colleagues and external partners. This role requires collaboration, so demonstrating your ability to work well with others will be key.