At a Glance
- Tasks: Provide reception services and assist with bookings in a busy leisure centre.
- Company: Join the Moray Council's Sport & Culture Service, dedicated to community engagement and quality service.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Part-time role with 10 hours per week; ideal for students seeking work-life balance.
- Why this job: Perfect for those who love customer interaction and want to make a positive impact in the community.
- Qualifications: 4 SQA Standard Grades or equivalent, strong customer care skills, and basic IT knowledge required.
Job Description
To provide a range of reception services including cashier and duties for the Sports & Leisure Services Division.
To represent Sport & Culture Service and the Moray Council in ensuring a high quality service is provided, whilst maintaining good operational procedures and relationships between the service and members of the public.
Responsibilities
Dealing initially with users entering the Centre and providing information.
Receiving bookings and dealing with enquiries.
Receiving fees for admission to the swimming pool and associated facilities.
Reconciling receipts, returns and securing monies taken at Reception.
Maintaining stock control records.
Ensure a high standard of customer care in respect of all users of services.
Ensuring that all financial and administration procedures of the Council are complied with.
The Individual
Experience of working in a busy reception environment using relevant technology e.g. photocopier, e-mail, intra / internet.
Clerical / administration / typing experience.
Experience of handling cash / cheques / card transactions.
4 SQA Standard Grades or equivalent at level 3 or above, including English
Ability to organise and manage own workload.
Ability to use initiative when required.
Self-confidence.
Strong customer care skills and focus.
Effective interpersonal skills.
Ability to work to deadlines.
Ability to identify priorities and plan work.
Good working knowledge of Microsoft Office / ICT skills.
Effective organisational skills / time management with the ability to respond to conflicting and competing demands.
Ability to communicate effectively in written and verbal forms.
Willingness to accept direction / delegation.
Ability to deal sensitively with customers.
Flexibility to meet the needs and demands of the service.
Closing date - 11th July 2025
Starting salary £24,995 (pro rata)
£13.26 per hour
10 hours per week
For further information contact - Ken Brown (01542) 888055
#J-18808-LjbffrReceptionist / Clerical Assistant - MOR10835 in Keith employer: Moray Council
Joining the Moray Council as a Receptionist / Clerical Assistant offers a unique opportunity to be part of a dedicated team that prioritises high-quality service and community engagement. With a strong emphasis on employee development, you will benefit from a supportive work culture that values customer care and operational excellence, all while enjoying the beautiful surroundings of Moray. This role not only provides competitive pay but also fosters a sense of purpose in serving the public and enhancing local leisure services.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Clerical Assistant - MOR10835 in Keith
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Moray Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Moray Council and let us see your personality shine through!
We think you need these skills to ace Receptionist / Clerical Assistant - MOR10835 in Keith
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Moray Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Moray Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Moray Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Moray Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Moray Council will surely appreciate.
