Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide essential registration services for the Moray Council area.
- Company: Join a supportive local authority dedicated to community service.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while enhancing community relationships.
- Qualifications: Experience in administration, customer service, and proficiency in Microsoft Office.
- Other info: Dynamic role with a focus on empathy and support for diverse clients.
The predicted salary is between 34778 - 34778 £ per year.
To manage a customer focussed team to deliver an efficient and professional statutory Registration Service to the Moray Council area. Responsible for assisting a diverse customer base in recording Births, Deaths, Still-births, Marriages and Civil Partnerships in accordance with the appropriate government legislation and set guidance laid down by the Registrar General for Scotland. The post holder should have a keen interest in public service, a desire to enhance the Local Authorities relationship with its customers and the Council's reputation at the heart of service delivery.
Responsibilities:
- Assisting customers by way of face to face appointments or by use of telephony which ever best meets the needs of the customer.
- Responsibility for recording births, deaths, marriages, still births and civil partnerships.
- Conduct civil marriage ceremonies in office and at outside venues, citizenship ceremonies and civil partnerships.
- Supervision of registration staff on a day to day basis.
- Co-ordination of annual leave/sickness to ensure adequate cover is provided.
- Training of registration staff.
- Manage the performance and development of the Registration personnel.
- Assist the Democratic Services Manager in preparing service plans etc.
The Individual / Qualifications:
- Significant experience in an administrative / clerical role.
- Experience of using software packages such as Microsoft Word and Excel.
- Experience of dealing with the public in a customer facing role.
- Certificate of Proficiency in the Law and Practice of Registration.
- 4 SQA standard grades or equivalent at level 3 or above, including English and Maths.
- Must be able to deal with the public, in a professional and courteous manner.
- Be able to work as part of a team.
- Self motivated, diplomatic and able to plan and prioritise workload.
- Excellent oral, written, keyboard and communication skills.
- Excellent interpersonal skills, able to deal with particularly sensitive issues e.g. death registrations.
- Able to use own initiative and work unsupervised.
- Excellent accuracy and attention to detail.
- Organised and methodical; Flexible approach to work and willingness to be involved in a variety of tasks.
- Adaptable to change.
- You will be expected to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service.
- Welcoming, non-judgemental and reassuring approach to clients.
- The ability to actively listen, interpret and respond to customer needs with an empathetic approach.
- Willingness to offer emotional support if required.
- Willingness to accept direction/delegation.
- Ability to be diplomatic and observe confidentiality.
- Ability to work a mixture of hybrid/shared office.
- Ability to work flexibly to meet the needs and demands of the service.
- Weekend working when required.
Other details:
- Closing Date: 6 February 2026
- Starting Salary: £34,778.25
- Hourly Rate: £18.45 per hour
- Hours Per Week: 36.25
- Interview dates to be confirmed
Contact: If you would like to discuss this role further, please contact: Tracey Sutherland, Democratic Services Manager.
Senior Registrar in Elgin employer: Moray Council
Contact Detail:
Moray Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Registrar in Elgin
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Moray Council and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Senior Registrar, especially your customer service skills and attention to detail.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Senior Registrar in Elgin
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Senior Registrar. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about assisting a diverse customer base, share specific examples of your customer service experience. We want to see how you've handled sensitive situations and provided support in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your skills effectively.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Moray Council
✨Know Your Stuff
Make sure you’re familiar with the statutory Registration Service and the specific responsibilities of a Senior Registrar. Brush up on relevant legislation and guidance from the Registrar General for Scotland, as this will show your commitment to the role.
✨Showcase Your Customer Skills
Since this role involves dealing with a diverse customer base, prepare examples of how you've successfully handled sensitive situations in the past. Highlight your ability to listen actively and respond empathetically to customer needs.
✨Demonstrate Leadership Qualities
As you'll be supervising registration staff, think about your leadership style. Be ready to discuss how you’ve managed teams before, including training and performance management, to illustrate your capability in this area.
✨Be Ready for Practical Scenarios
Expect questions that may involve real-life scenarios you could face in the role. Practice responding to hypothetical situations, such as handling a difficult customer or coordinating staff schedules, to show your problem-solving skills.
