At a Glance
- Tasks: Support individuals and families transitioning to permanent accommodation with empathy and care.
- Company: Join Moray Council, dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible hours, and opportunities for professional development.
- Other info: Dynamic role with shift work and opportunities for personal growth.
- Why this job: Make a real impact by helping vulnerable people find stability and support.
- Qualifications: Experience with vulnerable individuals and knowledge of housing legislation preferred.
The predicted salary is between 14.68 - 14.68 £ per hour.
As a Housing Support Worker you will provide support, assistance and advice to individuals and families who are in transition to permanent accommodation. The service is open 24 hours a day, 365 days a year, with staff working to a rolling rota. You will ensure designated accommodation is clean, tidy and ready for new clients to occupy. The post holder will have regular contact with members of the public via telephone while covering the Council’s Out of Hours helpline.
Requirements
- Provide a sensitive and empathetic service to people accommodated in temporary accommodation.
- Create and review support plans, risk assessments and record all contacts on relevant IT systems in order to monitor the outcomes for clients and performance management.
- The role may also require individuals to deal with out-of-hours referrals for accommodation often at short notice.
- Comply with SSSC Registration and Care Inspectorate requirements.
- Respond efficiently and accurately to telephone callers, explaining possible solutions, and ensuring they feel supported and valued.
The Individual
- Experience of working with vulnerable people and or people with multiple and complex needs.
- Demonstrable knowledge of homelessness and housing legislation.
- Experience of maintaining and monitoring records.
- Experience of digital technologies and Microsoft Word, Excel, SharePoint and Outlook.
- SVQ 2 or HNC in Health and Social Care, or willingness to gain qualification.
- Registered with SSSC or demonstrable knowledge of the Health and Social Care Standards and SSSC Codes of Practice, to be able to achieve registration within 6 months of start date.
- Proactively approaches tasks and completes them to required standards and quality levels.
- Able to demonstrate a high level of customer care.
- Good communication skills, verbal and written.
- Ability to create and review support plans / risk assessment.
- Ability to maintain professional and confidential approach when dealing with vulnerable people.
- Ability to work as a team member and independently.
- Shift working will be a requirement to meet service needs and the Council’s Out of Hours helpline.
- The post requires the ability to be able to work in lone working situations.
- Ability to undertake cleaning duties involving cleaning, lifting and hoovering, moving furniture, lifting and carrying buckets etc.
- This post is considered to be a ‘Regulated Role’ under the Disclosure (Scotland) Act 2020. Under the Act it is a legal requirement for an individual undertaking a regulated role with children or protected adults to be a member of the Protecting Vulnerable Groups (PVG) scheme.
- Therefore the successful candidate will be required to join the PVG Scheme or undergo a PVG Scheme Update check prior to any formal offer of employment being made by Moray Council.
Closing Date: 14 August 2026
Starting Salary: £27,671.80 per annum
£14.68 per hour
36.25 hours per week
For further information, please contact Cath mcHardy, Supported Accommodation Manager on 07800 678554.
Housing Support Worker - MOR12059 in Elgin employer: Moray Council
Moray Council Catering Services is an excellent employer, offering a supportive work environment where every team member plays a vital role in promoting the health and well-being of pupils across the region. With a commitment to employee growth and a focus on work-life balance, our diverse workforce thrives in delivering high-quality meals in a collaborative atmosphere. Join us in making a meaningful impact while enjoying the benefits of working within the largest catering operation in Moray.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Worker - MOR12059 in Elgin
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Moray Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Moray Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Moray Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Moray Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Support Worker - MOR12059 in Elgin
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Moray Council:Before hitting send, make sure to tailor your application specifically to Moray Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Moray Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
