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- Tasks: Provide frontline information and advice to the community with a focus on care services.
- Company: Join a supportive team dedicated to improving lives in the community.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by helping people navigate community resources and services.
- Qualifications: Strong communication skills and a passion for community service.
- Other info: Dynamic role with opportunities to develop your skills in a caring environment.
The predicted salary is between 27671 - 27671 £ per year.
To represent the Community Care Team in the provision of comprehensive front line information, action and advice service in a professional and courteous manner.
Requirements:
- To work in partnership to promote information and access to community services and resources that are available for everyone.
- To listen and advise people and to identify how they want to live their life, the difficulties they are having and what would make a positive difference.
- Liaise with and advise Community Care Staff in regards to clients, verifying and gathering information for assessment or reviews.
- Accurate recording of care services entered on Carefirst and ELMS IT systems.
- Use of various IT systems.
- Participate in team meetings, attend supervision sessions and participate in ERDP.
- Deal with challenging relationships and environment.
- Main source of Tier 1 provision of community care to members of the public.
- Using judgement and discretion daily regarding the level of response to any situation.
- Health & Safety.
Responsibilities:
- To work in partnership to promote information and access to community services and resources that are available for everyone.
- As necessary liaise with and work in partnership with appropriate statutory and voluntary agencies working in the field of disability and health in a confidential and sympathetic manner.
- Liaise with GP Practices and other agencies to ensure all relevant information is gathered to give comprehensive account when referring on for Tier 2 services.
- Liaise and co-ordinate with Police Scotland regarding Appropriate Adult requests and Police Concern reports, maintaining rotas to provide cover for Moray area.
- Maintain spreadsheet to provide statistical information.
- Liaise with Moray Council training team to provide adequate Appropriate Adult training.
- Provide specialist help and advice without the need to refer the enquiry elsewhere, where possible.
- Provide first point of contact for hospitals outwith Moray to ensure safe discharges, with regards to Occupational Therapy equipment.
- Have an understanding of Occupational Therapy equipment and to advise and order equipment with the support of the Duty Occupational Therapist.
- Arrange urgent repairs of hoists and stairlifts, co-ordinating other resources if required if repair is delayed.
- Promote the Independent Living Centre.
- Attend to clients at the front desk in the absence of a Social Worker or Occupational Therapist.
- Update and advise Duty Officer/OT if the referral is critical.
- Accurate recording of all support and services provided entered on Carefirst and ELMS IT systems.
- Accurate recording of all enquiries on Carefirst and ELMS.
- Accurately record Dementia referrals for statistical purposes, send out appropriate paperwork to clients and refer on to Alzheimer’s Scotland.
- Use of various IT systems for example, Word, Excel.
- Participate in team meetings, attend supervision sessions and participate in ERDP.
- Attend and participate in regular team meetings.
- Attend employee training as requested.
- Participate in ERDP (Employee Review and Development Programme).
Dealing with Challenging Relationships and Environment:
- Deal confidently with people who present with challenging behaviour, are abusive and have extreme disabilities and difficulties or those who present with inappropriate behaviour.
- Communicate with people who have hearing and sight impairments and those who have difficulty communicating.
- Main source of Tier 1 provision of community care to members of the public.
- Develop and maintain the resources necessary to provide in depth knowledge of local resources.
- Using judgement and discretion daily regarding the level of response to any situation.
- Constantly prioritise and keep up to date with all e-mails to the Access Care Team, keeping constant watch on any urgent requests and action as required.
Health & Safety:
- To take reasonable care for the health and safety of self, other staff and service users as defined by Council policy and other relevant documentation and training.
- To co-operate with the Council in ensuring that health and safety duties are complied with.
Closing Date: 1 May 2026
Starting Salary: £27,671.80
Hourly Rate: £14.68
Hours per week: 36.25
For more information contact Emma Gormley, Access Care Team Manager on 07800 670613.
First Contact Advisor - MOR11759 in Elgin employer: Moray Council
Contact Detail:
Moray Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Contact Advisor - MOR11759 in Elgin
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Community Care Team and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your listening skills! As a First Contact Advisor, you'll need to listen carefully to clients' needs. Try role-playing with a friend or family member to get comfortable with asking open-ended questions and responding empathetically.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with the systems mentioned in the job description, like Carefirst and ELMS. Being able to demonstrate your tech-savviness during the interview can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace First Contact Advisor - MOR11759 in Elgin
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of First Contact Advisor. We want to see how you can represent our Community Care Team effectively!
Showcase Your Communication Skills: Since this role involves dealing with various people, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can handle challenging conversations with ease.
Highlight Relevant Experience: If you've worked in community services or have experience dealing with sensitive situations, make sure to mention it! We love seeing how your background can contribute to our mission of providing comprehensive care.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Moray Council
✨Know Your Community Resources
Familiarise yourself with local community services and resources. Being able to discuss specific services during your interview will show that you understand the role of a First Contact Advisor and can provide valuable information to clients.
✨Practice Active Listening
Demonstrate your listening skills by preparing to answer questions about how you would handle challenging situations. Think of examples where you've successfully listened to someone’s needs and provided appropriate advice or support.
✨Get Comfortable with IT Systems
Since the role involves using various IT systems like Carefirst and ELMS, brush up on your IT skills. Be ready to discuss your experience with similar systems and how you can quickly adapt to new technologies.
✨Show Empathy and Discretion
Prepare to talk about how you would approach sensitive situations with empathy and discretion. Share examples from your past experiences where you’ve had to deal with difficult behaviours or communicate with individuals with disabilities.