At a Glance
- Tasks: Join our Customer Service team to provide a welcoming front-line service and support customers.
- Company: Local Council dedicated to excellent community service.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunity for growth and training in a dynamic team setting.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26295 - 26295 £ per year.
To work collaboratively within the Customer Service Reception team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer focused manner, ensuring a positive experience for customers.
Requirements
- Deliver an excellent Customer Experience
- Process customer and service information
- Support service development
The Individual
- Experience of working in a busy Customer Service environment
- Experience of working with a range of computerised systems to retrieve and capture data accurately
- 4 SQA Standard Grades or equivalent at level 3 or above
- Experience of working as part of a team
- Ability to support new team members with practical training on procedures, techniques and using computer systems
- Ability to record high volumes of information accurately
- Ability to use own initiative to meet varying customer requirements
- A flexible and adaptable approach to meet changing service requirements
- Proven face to face Customer Service skills practised in a multi-disciplined environment
- Strong communication skills, both verbal and written
- Willingness to accept direction/delegation
- Ability to deal with people in an understanding, supportive and professional manner
- Ability to remain calm when dealing with emotional, challenging or stressed people
- Ability to maintain high standards of customer service in a time-pressurised environment
- Appreciation and acceptance of the commitment and the importance of confidentiality.
Closing Date: 26 June 2026
Starting Salary: £26,295.75 pro-rata
Hourly rate: £13.95
Working hours: 18.13 hrs per week (Wednesday pm Thurs-Fri full days)
Further information: Donna Wyness 01343 543451
Interview Date: 8 July 2026 (HQ Annexe)
Customer Service Reception Adviser - MOR11933 in Elgin employer: Moray Council
Join our dedicated Customer Service Reception team, where we prioritise a collaborative and supportive work culture that values your contributions. With opportunities for professional growth and a commitment to delivering exceptional service, you'll find a rewarding environment that encourages flexibility and adaptability in meeting customer needs. Located in a vibrant community, we offer a competitive salary and the chance to make a meaningful impact on the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Reception Adviser - MOR11933 in Elgin
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Moray Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Moray Council and let us see your personality shine through!
We think you need these skills to ace Customer Service Reception Adviser - MOR11933 in Elgin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Moray Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Moray Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Moray Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Moray Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Moray Council will surely appreciate.
