At a Glance
- Tasks: Join our Customer Service team to provide a welcoming front-line service.
- Company: Local Council dedicated to excellent community service.
- Benefits: Competitive salary, flexible hours, and supportive work environment.
- Other info: Opportunity for personal growth and teamwork in a dynamic setting.
- Why this job: Make a positive impact on customers' experiences every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 28000 £ per year.
To work collaboratively within the Customer Service Reception team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer focused manner, ensuring a positive experience for customers.
Requirements
- Deliver an excellent Customer Experience
- Process customer and service information
- Support service development
The Individual
- Experience of working in a busy Customer Service environment
- Experience of working with a range of computerised systems to retrieve and capture data accurately
- 4 SQA Standard Grades or equivalent at level 3 or above
- Experience of working as part of a team
- Ability to support new team members with practical training on procedures, techniques and using computer systems
- Ability to record high volumes of information accurately
- Ability to use own initiative to meet varying customer requirements
- A flexible and adaptable approach to meet changing service requirements
- Proven face to face Customer Service skills practised in a multi-disciplined environment
- Strong communication skills, both verbal and written
- Willingness to accept direction/delegation
- Ability to deal with people in an understanding, supportive and professional manner
- Ability to remain calm when dealing with emotional, challenging or stressed people
- Ability to maintain high standards of customer service in a time-pressurised environment
- Appreciation and acceptance of the commitment and the importance of confidentiality.
Closing Date: 26 June 2026
Starting Salary: £26,295.75 pro-rata
Hourly rate: £13.95
Working hours: 18.13 hrs per week (Wednesday pm, Thurs-Fri full days)
Further information: Donna Wyness 01343 543451
Interview Date: 8 July 2026 (HQ Annexe)
Customer Service Reception Adviser - MOR11933 employer: Moray Council
As a Customer Service Reception Adviser, you will be part of a dedicated team that prioritises delivering exceptional service to the community. Our organisation fosters a supportive work culture where collaboration and professional development are encouraged, providing you with opportunities to enhance your skills in a dynamic environment. Located in a vibrant area, we offer a flexible working schedule and a commitment to maintaining high standards, making us an excellent employer for those seeking meaningful and rewarding employment.
