At a Glance
- Tasks: Deliver top-notch customer service and support across various Council services.
- Company: Join a dedicated team in a dynamic Council environment.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: A supportive team atmosphere with training for new members.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27455 - 27455 £ per year.
To work collaboratively within the Customer Services, Contact Centre team to deliver a comprehensive and welcoming front-line service for all Council services. Providing accurate information and advice to internal and external customers in a professional, courteous, and customer-focused manner, ensuring a positive experience for customers.
Requirements
- Deliver an excellent customer experience
- Process customer and service information
- Support service development
The Individual
- Experience of working in a busy Customer Service environment
- Experience of working with a range of computerised systems in order to retrieve and capture data accurately and securely
- Minimum of 4 SQA Standard Grades or equivalent at level 3 or above
- willingness to work towards attaining a relevant Customer Services qualification
- Experience of working as part of a team
- Ability to support new team members with practical training on procedures, techniques, and use of computer systems
- Ability to record high volumes of information accurately
- Ability to use own initiative to meet varying customer requirements and challenging situations
- A flexible and adaptable approach to changing service requirements
- Proven telephone and written Customer Service skills practised in a multi-disciplined environment
- Multi-tasking with the ability to listen to a caller and at the same time record information effectively and efficiently to a high standard
- Strong communication skills, both written and verbal
- Willingness to accept direction/delegation
- Ability to deal with people in an understanding and professional manner
- Ability to remain calm when supporting customers who may be emotional, and/or dealing with stressful situations
- Ability to maintain high standards of customer service in a time-pressurised environment
- Appreciation, acceptance, and commitment to the importance of confidentiality.
Closing Date: 09 June 2026
Starting Salary: £27,455.48 £14.27 per hour 36.25 hrs per week
Interview dates am 17 June 2026
Customer Service Advisor - MOR11904 employer: Moray Council
As a Customer Service Advisor with us, you will be part of a dynamic team dedicated to providing exceptional service to our community. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering opportunities for training and advancement within the Council. Located in a vibrant area, we provide a fulfilling work environment where your contributions directly impact the lives of residents, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - MOR11904
✨Tip Number 1
Get to know the company! Research the Council's services and values so you can show off your knowledge during the interview. It’ll help us see that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve dealt with challenging customers or situations. We want to hear how you handled them, so be ready to share those stories!
✨Tip Number 3
Show off your tech skills! Since you’ll be using various computerised systems, brush up on your data entry and retrieval skills. We love candidates who can demonstrate their ability to handle information accurately and securely.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows us that you’re professional and keen on the role!
We think you need these skills to ace Customer Service Advisor - MOR11904
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Customer Service Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills:Don’t hold back on showcasing your customer service skills! Share specific examples of how you've handled challenging situations or provided excellent service in previous roles. We love seeing real-life experiences!
Keep It Professional:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Moray Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially in a busy environment. Think about your past experiences and how they relate to the role.
✨Showcase Your Multi-tasking Skills
Prepare examples that demonstrate your ability to juggle multiple tasks at once. The interviewers will want to see how you can listen to a caller while accurately recording information, so practice articulating this skill clearly.
✨Emphasise Teamwork and Training
Since the role involves supporting new team members, be ready to share your experiences working in teams and any instances where you've helped train others. Highlight your collaborative spirit and willingness to assist.
✨Stay Calm Under Pressure
Think of situations where you had to remain calm while dealing with challenging customers. Prepare to discuss how you managed those situations effectively, as this will show your ability to maintain high standards in a time-pressurised environment.
