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For Companies At a Glance
- Tasks: Support daily operations, produce reports, and assist system users with non-technical issues.
- Company: Join a dynamic Business Support Team focused on delivering excellent customer service.
- Benefits: Enjoy a temporary position with a competitive salary and flexible working options.
- Why this job: Gain valuable experience in administration and customer service while working in a supportive team environment.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft applications required.
- Other info: This is a temporary role for 2 years, perfect for students seeking practical experience.
The predicted salary is between 24429 - 30536 £ per year.
Job Description
To support the delivery of the Business Support Team in completion of day to day operational administration tasks. To produce statistical information used to monitor service provision and to support system users with non-technical system issues.
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Requirements
Completion of operational rota administration tasks on a daily basis
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Production of Statistical Information as per report schedule and any ad-hoc requests
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Provide first line support to system users as and when required, within Customer Services and other services who use the system
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Complete system testing as and when required
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Provide excellent Customer Service
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Responsibilities
– Operational Rota Adminstration Tasks
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– Checking telephony lines and email queues are working
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– Creating flexi/ annual leave sheets
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– Dealing with My Account support requests
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– Updating Lagan email queue automated responses
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– Adding bulky dates to Lagan
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– Other tasks as determined on the rota or Team Leader
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– Ensure automated statistics are produced as expected
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– Generate system reports and collate information in report format
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– Respond to both regular and ad hoc requests for statistical reports
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– Provide first line support to system users
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– Password resets for Lagan
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– Setting up or removing Lagan users
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– Diagnose problems raised by system users
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– Escalate technical queries to the IT Helpdesk
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– Add updates and news items to teams channels
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– Resolve Change & Issue logs or email requests from system users deemed urgent not covered above
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– Involvement with system testing as and when required
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– Provide excellent customer service
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– Provide back up to service staff as required
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The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties.
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The Individual
Experience in busy Customer Service environment and an understanding of Customer Service provision
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Experience of working as part of a successful team both in the office and Hybrid
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Ability to work unsupervised
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To be able to work under pressure and prioritise own workload
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Good understanding of microsoft applications particularly Excel & Teams
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Ability to produce statistical information in an easy to understand format
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Understanding the importance of maintaining confidentiality
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Strong communication skills both written and verbal
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Ability to deal with people in an understanding and professional manner
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Ability to work in an open plan office
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Ability to be flexible to be able to meet the needs and demands of the service
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Under the Disclosure (Scotland) Act 2020, the successful candidate will be required to undertake a Disclosure Check.
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Temporary position for 2 years
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Closing date: 15th August 2025
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Starting salary: £24429.60
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36.25 hours
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Clerical Assistant (Business Support) - MOR10955 employer: Moray Council
Contact Detail:
Moray Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Assistant (Business Support) - MOR10955
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, particularly Lagan and Microsoft applications like Excel and Teams. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service environments, especially if you've worked in busy settings. Be prepared to share examples of how you've successfully handled customer queries or issues, as this role places a strong emphasis on providing excellent customer service.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires strong communication abilities, consider preparing for potential scenarios where you might need to explain technical issues to non-technical users or produce clear statistical reports.
✨Tip Number 4
Be ready to discuss your ability to work under pressure and manage multiple tasks. Think of specific instances where you've successfully prioritised your workload in a fast-paced environment, as this will demonstrate your capability to handle the demands of the role.
We think you need these skills to ace Clerical Assistant (Business Support) - MOR10955
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your ability to work under pressure, manage workloads, and your proficiency with Microsoft applications, especially Excel and Teams.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Clerical Assistant position. Mention specific skills that align with the job description, such as your experience in producing statistical information and providing excellent customer service.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples of how you've effectively communicated with team members or customers in previous positions. This can be in your CV or cover letter.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Moray Council
✨Showcase Your Customer Service Skills
Since the role requires experience in a busy customer service environment, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and maintain professionalism.
✨Demonstrate Your Teamwork Experience
This position involves working as part of a successful team, so be ready to discuss your experiences collaborating with others. Share instances where you contributed to team success, whether in an office or hybrid setting.
✨Familiarise Yourself with Microsoft Applications
A good understanding of Microsoft Excel and Teams is essential for this role. Brush up on your skills and be prepared to discuss how you've used these applications in previous roles, especially in producing statistical information.
✨Prepare for System Support Scenarios
As the role includes providing first-line support to system users, think about common issues that arise in similar systems. Be ready to explain how you would diagnose problems and escalate technical queries when necessary.