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- Tasks: Support clients in providing feedback and concerns about NHS care in Scotland.
- Company: Join Moray Citizens Advice Bureau, a forward-thinking organisation dedicated to community support.
- Benefits: Enjoy flexible part-time hours and the chance to make a real difference.
- Why this job: Be part of a team that empowers individuals and enhances healthcare experiences.
- Qualifications: No specific qualifications required; just bring your passion for helping others.
- Other info: This is a fixed-term role until March 2026, with potential for extension.
The predicted salary is between 15746 - 15746 £ per year.
Moray Citizens Advice Bureau based in Elgin is an independent and innovative advice organisation providing holistic advice and support to local people.
We are currently recruiting for the post of Patient Adviser on a fixed term basis until the end of March 2026, an extension is subject to further funding. We are looking for a self-motivated individual to provide support to clients to give feedback, comments, raise concerns or make complaints about NHS care and/or treatment in Scotland.
The Patient Adviser will also help deliver services provided throughout Scotland via the PASS (Patient Advice and Support Service) national telephone helpline, by email and web chat.
Salary: £15,746.64 per annum
Interviews w/c 26th May 2025
Interested, contact: bureau@moraycab.org.uk for an application pack or more information.
Seniority level: Entry level
Employment type: Part-time
Patient Adviser employer: MORAY CITIZENS ADVICE BUREAU
Contact Detail:
MORAY CITIZENS ADVICE BUREAU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Adviser
✨Tip Number 1
Familiarise yourself with the NHS care system in Scotland. Understanding how it operates and the common issues patients face will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Patient Advisers or similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach and show that you’re well-prepared.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've helped others resolve issues or provided support. This will showcase your problem-solving skills and empathy, both of which are crucial for a Patient Adviser.
✨Tip Number 4
Stay updated on current health policies and patient rights in Scotland. Being knowledgeable about these topics will not only impress during the interview but also demonstrate your commitment to advocating for patients.
We think you need these skills to ace Patient Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Patient Adviser. Highlight key skills and experiences that align with the role, such as communication skills and experience in providing support.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the requirements of the Patient Adviser position. Use specific examples from your past roles that demonstrate your ability to support clients effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the NHS care system. Mention why you are interested in this role and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MORAY CITIZENS ADVICE BUREAU
✨Understand the Role
Make sure you thoroughly understand what a Patient Adviser does. Familiarise yourself with the responsibilities, especially around providing support for feedback and complaints about NHS care. This will help you answer questions confidently.
✨Show Empathy and Communication Skills
As a Patient Adviser, you'll need to demonstrate strong communication skills and empathy. Prepare examples from your past experiences where you've successfully supported someone or resolved a conflict, as this will showcase your suitability for the role.
✨Research Moray Citizens Advice Bureau
Take some time to learn about Moray Citizens Advice Bureau and its mission. Understanding their values and how they operate will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the role, the team, and the organisation. This not only shows your interest but also helps you determine if this is the right fit for you.