At a Glance
- Tasks: Lead global IT infrastructure and service operations, driving excellence and innovation.
- Company: Join Morae Global, a dynamic tech company transforming the legal landscape.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Be part of a collaborative culture that values diversity and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment with cutting-edge technology.
- Qualifications: 10+ years in IT, with leadership experience in infrastructure and service management.
The predicted salary is between 80000 - 100000 £ per year.
London, UK – Hybrid FULL-TIME
Morae Global seeks to find the best and the brightest people—those who understand what it takes to deliver top-quality solutions for our clients. We are seeking an experienced IT Infrastructure & Service Operations Director to lead and evolve our global infrastructure and service operations function.
Operating across the US, UK, South Africa, India, and Australia, the Morae Technology team provides the services, expertise, and technology solutions that enable our business to collaborate, innovate, and transform the legal landscape. This role will be responsible for driving operational excellence across infrastructure, data centre operations, end-user computing, and 24/7 service delivery while ensuring technology services remain resilient, secure, scalable, and aligned with business objectives.
The successful candidate will combine strategic leadership with deep technical expertise, partnering closely with Technology leadership and business stakeholders to shape the future of Morae's infrastructure and service operations capabilities.
Job Responsibilities:
- Infrastructure Strategy & Operations
- Develop and execute the infrastructure and service operations roadmap aligned with business objectives.
- Lead and develop global teams responsible for end-user computing (EUC), infrastructure operations, project management, and 24/7 service desk functions.
- Own and manage Morae's revenue-generating data center infrastructure and corporate Azure cloud environment.
- Ensure infrastructure availability, resilience, scalability, and performance across all environments.
- Drive operational efficiency initiatives that improve productivity, reliability, and service quality.
- Provide oversight of enterprise applications and support the expansion of this capability as business needs evolve.
- Service Management & Customer Experience
- Direct global service desk and support operations serving both internal colleagues and external e-Discovery customers.
- Define, monitor, and report on service-level agreements (SLAs), ensuring adherence by internal teams and external suppliers.
- Drive continual service improvement through ITIL-aligned service management practices.
- Improve customer and user experience through proactive incident management, problem resolution, and service optimization.
- Develop service quality reporting, governance frameworks, and operational performance metrics.
- Partner closely with business stakeholders to understand evolving needs and ensure service delivery excellence.
- Technology Delivery & Infrastructure Modernization
- Lead infrastructure projects and programs, including data center modernization and technology refresh initiatives.
- Oversee procurement, implementation, and lifecycle management of infrastructure and corporate technologies.
- Manage large-scale technology implementations across global environments.
- Support the adoption of modern operating models, including DevOps and CloudOps practices.
- Ensure infrastructure investments align with strategic business priorities and deliver measurable value.
- Vendor & Security Management
- Build and maintain strong vendor relationships while negotiating contracts, pricing, and service agreements.
- Hold suppliers accountable to agreed service levels, performance standards, and contractual obligations.
- Partner with Information Security teams to ensure systems and data remain secure while enabling effective collaboration.
- Establish and maintain policies, standards, and governance processes that support compliance and operational excellence.
- Monitor policy adherence, manage exceptions, and drive remediation where required.
- Leadership & Culture
- Lead multidisciplinary, geographically distributed technology teams and third-party partners.
- Foster a culture of collaboration, accountability, innovation, and continuous improvement.
- Coach and develop team members while building organizational capability and leadership strength.
- Manage technology expenditure in partnership with Technology leadership.
- Promote operational excellence through strong governance, transparency, and performance management.
Qualifications:
- Bachelor's degree or postgraduate degree in Information Technology, Software Engineering, or a related field preferred.
- Professional certifications such as ITIL, PMP, CISSP, Lean Six Sigma, or equivalent are highly desirable.
Required Experience & Skills:
- 10+ years of relevant IT experience, including 5+ years leading infrastructure and service operations teams.
- Proven experience as an IT Director or similar leadership role focused on infrastructure, service management, and vendor management.
- Deep expertise in infrastructure technologies, data center operations, cloud platforms, and high-availability environments.
- Strong knowledge of ITIL service management practices, including incident, problem, change, and service-level management.
- Experience managing globally distributed teams and third-party technology providers.
- Demonstrated success delivering complex technology programs on time and within budget.
- Excellent communication, stakeholder management, and leadership skills.
- Experience with Microsoft M365, ITSM platforms, collaboration technologies, and cybersecurity tools.
- Strong understanding of Azure cloud technologies, networking, compute, storage, and virtualization.
- Ability to thrive in a fast-paced, high-growth, customer-focused environment.
Bonus Qualifications:
- Professional certifications including ITIL, PMP, CISSP, Lean Six Sigma, or similar.
- Experience leading technology organizations in a 24/7 operational environment.
- Expertise in DevOps, CloudOps, or modern infrastructure operating models.
- Experience supporting legal technology, e-Discovery, or other highly regulated environments.
- Strong background in process optimization and operational excellence initiatives.
About Morae Global:
Morae Global is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision.
IT Infrastructure & Service Operations Director in London employer: Morae
Morae Global is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals seeking to make a meaningful impact in the legal technology sector. With a strong emphasis on employee growth, the company offers extensive opportunities for development and leadership within a dynamic, hybrid work environment in London. Employees benefit from a supportive atmosphere that values diversity of thought and encourages continuous improvement, ensuring that every team member can thrive and contribute to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure & Service Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We want you to show up not just as a candidate, but as someone who genuinely fits into the Morae Global family.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it relates to the role of IT Infrastructure & Service Operations Director. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. We believe that a little courtesy can make a big impression.
We think you need these skills to ace IT Infrastructure & Service Operations Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure & Service Operations Director role. Highlight your relevant experience and skills that align with the job description, especially in areas like infrastructure strategy and service management.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for Morae Global. Share specific examples of your leadership in IT operations and how you've driven operational excellence in previous roles.
Showcase Your Technical Expertise:Don’t shy away from showcasing your technical skills! Mention your experience with Azure cloud technologies, ITIL practices, and any relevant certifications. We want to see how you can bring value to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Morae
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around infrastructure technologies and cloud platforms like Azure. Be ready to discuss your experience with data centre operations and service management practices, as these will be key topics during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing globally distributed teams. Think about how you've fostered collaboration and accountability in past roles, as this aligns with what Morae Global is looking for in a candidate.
✨Understand the Business
Familiarise yourself with Morae Global's business model and their focus on legal technology. Be prepared to discuss how your strategic vision can align with their objectives and how you can drive operational excellence in their infrastructure and service operations.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their current challenges in service delivery or how they envision the future of their infrastructure. This shows you're not just interested in the job, but also in contributing to their success.
