Dedicated Customer Professional in Gravesend

We have an exciting opportunity for you to join our team as our Dedicated Customer Professional, based at our European Head office in Gravesend, Kent, supporting our Portugal customers. Joining us on a permanent basis, Monday – Friday (Portugal Hours), you will receive a competitive salary.

Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan, a global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.

As our Dedicated Customer Professional, you will be building strong relationships with customers on the telephone, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time. You will handle all customer enquiries.

Responsibilities:

• Manage and oversee customer deliveries – responsible for all our Portugal customer base.
• Be the first point of contact for all customer requests, respond to customers within agreed time scales.
• Proactive communication to keep customers informed.
• Build strong relationships with customers to understand their needs, including weekly courtesy calls with key customers and internal account managers.
• Takes ownership of challenges and follow through to ensure delivery as promised to the customer, collaborating with colleagues.
• Investigate complaints, monitor and challenge for preventative measures.
• Challenge processes to ensure constant improvement.
• Process customer orders and check colleagues' order entry.
• Process and resolve customer complaints in a timely manner.
• Understand, communicate, and process promotional deals.
• Contact customers who regularly order and haven’t ordered in their usual timeframe.
• Proactively contact customers to ensure they are aware of any offers or products in our portfolio they are not currently purchasing.

Essential Skills:

• 2-3 years previous experience in a demanding customer service environment.
• Fluent or native speaker in European Portuguese.
• IT proficient in MS package, intermediate to advanced in Excel.
• Ability to work in a fast-changing, dynamic environment.
• Fluent in English both written and spoken.
• Excellent communication skills – a relationship builder.
• Active listening skills.
• Ability to deliver difficult messages positively.
• Ability to give and receive feedback positively.
• Process driven and able to adopt and utilise to best advantage.
• Proactive attitude.

Desirable Skills:

• Additional language spoken, in particular Spanish.
• Experience of working with SAP and Salesforce.
• Experience of complaint handling through to resolution.
• International business understanding and/or experience.

In return for joining us:

• Competitive Salary.
• 25 days holiday plus bank holidays annually (pro-rata).
• Contributory pension scheme (company match up to 7%).
• Life Assurance 4x basic salary.
• Lifeworks EAP and Perks.
• Company events.
• Enhanced maternity leave.
• Enhanced paternity leave.
• Referral programme.
• Free Parking.

Interested in becoming a Moover? Join us as our Dedicated Customer Professional and be part of a global organisation that truly values its employees, encourages development and progression. If yes, apply today, we’d love to hear from you!

Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.