At a Glance
- Tasks: Support customer service and administration in a busy technical environment.
- Company: Global specialist manufacturer based in Redditch.
- Benefits: 18-month fixed-term contract with immediate start.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Highly organised, confident, and able to manage multiple priorities.
The predicted salary is between 25000 - 30000 £ per year.
18 month fixed-term contract
Based in Redditch, Worcestershire
Working for a Global Specialist Manufacturer
Varied customer service, service support and administration role
Opportunity to work within a busy technical service / aftermarket environment
Immediate start!
The Role
As Customer Service Administrator, you will support the wider service and customer care team with a varied mix of customer service, finance administration, purchasing administration and service support duties. You will be responsible for helping resolve customer and supplier queries, processing returns, raising credit notes, maintaining accurate information on internal systems and supporting the service team with reports, contracts and documentation.
This role would suit someone who is highly organised, confident dealing with customers and internal teams, and comfortable managing several priorities at once.
Key Responsibilities
- Investigate invoice queries aiming for quick resolution.
- Process Returns within a timely manner.
- Purchase ledger end to end processes, including but not restricted to, chasing overdue invoices, customer PO numbers, travel costs allocation, service orders. Approve supplier invoices.
- Provide accurate documentation, overdue summaries, and invoice information to the Service Team.
- Maintain and update customer and service-related information within Salesforce.
- Maintain subcontractor cost spreadsheets and ensure correct recharge processing.
- Produce overtime reports and ensure compliance with company overtime rules.
- Distribute approved overtime hours to Technicians and Human Resources.
- Respond to technician queries relating to overtime calculations.
If you are immediately available please apply tonight!
Thanks The Moorland Team
Customer Service Administrator – 18 Month FTC in Worcester employer: Moorland Recruitment
As a Customer Service Administrator at our global specialist manufacturing company in Redditch, you will join a dynamic team that values collaboration and innovation. We offer a supportive work culture with opportunities for professional growth, competitive benefits, and the chance to make a meaningful impact in a busy technical service environment. With an immediate start and a focus on employee development, this role is perfect for those looking to thrive in a fast-paced setting while contributing to our commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator – 18 Month FTC in Worcester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Moorland Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Moorland Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator – 18 Month FTC in Worcester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Moorland Recruitment.
How to prepare for a job interview at Moorland Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Moorland Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Moorland Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
