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For Companies At a Glance
- Tasks: Provide first and second line support for customer queries on energy storage systems.
- Company: Join a high-growth, market-leading brand in the clean tech industry.
- Benefits: Enjoy competitive salary, bonuses, training opportunities, and a collaborative team environment.
- Why this job: Perfect entry point into a technical career with real-world impact and strong mentorship.
- Qualifications: Experience in customer service or technical support; passion for clean energy and problem-solving mindset.
- Other info: No engineering background required; just a willingness to learn and grow.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
Customer Support Engineer
Runcorn
£28,000 – £32,000 + Attractive Bonus
I’m currently recruiting for a high-growth, market leading brand that’s scaling across the UK and Europe. They’re a major force in their industry, and they’re looking to bring on a Customer Support Engineer. Someone with excellent communication skills and a genuine interest in developing technical knowledge over time.
This is a fantastic entry point into a technical career in clean tech. You don’t need to be an engineer already, just someone with a problem solving mindset, a passion for learning, and ideally a background in customer support, technical support, or service roles.
As a Customer Support Engineer, you’ll act as the first point of contact for customer queries related to their energy storage systems. You’ll handle troubleshooting, guide users through solutions, and gradually gain exposure to the more technical side of the product, including hardware, systems, and diagnostics.
This role is ideal for someone who wants to move into a more technical career path while maintaining a strong customer facing role.
What You’ll Be Doing
- Providing first and second line support via phone and email for technical and product-related queries.
- Logging, tracking, and resolving customer issues using internal tools and knowledge bases.
- Working closely with technical teams to escalate and resolve complex issues.
- Learning about battery systems, energy storage, and product hardware/software as part of a structured development program.
- Helping improve customer experience by spotting trends and recommending process improvements.
What We Are Looking For
- Experience in customer service, technical support, or helpdesk type roles.
- A passion for clean energy and an interest in growing technical skills over time.
- Excellent communication skills, clear, friendly, and helpful.
- Strong problem-solving mindset and willingness to learn.
- Any exposure to tech, hardware, or electrical systems is a bonus but not required.
What You’ll Get
- A clear development pathway into more technical roles (engineering, field support, product).
- Regular training, coaching, and certification opportunities.
- Collaborative, mission-led team with strong internal mentorship.
- Competitive salary, bonus scheme, and benefits.
- The chance to grow with a future-focused company making real-world impact
Technical Support Engineer employer: Moorland Recruitment
Contact Detail:
Moorland Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the company's products and services, especially their energy storage systems. Understanding how these systems work will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Brush up on your problem-solving skills by practising common troubleshooting scenarios related to technical support. This will prepare you for real-life situations you might encounter in the role and show your proactive approach to learning.
✨Tip Number 3
Network with professionals in the clean tech industry through platforms like LinkedIn. Engaging with others in similar roles can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your customer service experience in detail. Highlight specific examples where you've successfully resolved issues or improved customer satisfaction, as this will showcase your relevant skills and fit for the Customer Support Engineer position.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or technical support roles. Emphasise any problem-solving skills and your passion for clean energy, as these are key attributes the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work in clean tech and how your background aligns with the responsibilities of a Customer Support Engineer.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure that your application materials are well-written and free of errors. Use clear and friendly language to reflect your ability to communicate effectively with customers.
Highlight Willingness to Learn: Demonstrate your eagerness to develop technical knowledge over time. You can mention any relevant courses, certifications, or self-study efforts related to technology or clean energy that you've undertaken.
How to prepare for a job interview at Moorland Recruitment
✨Show Your Passion for Clean Energy
Make sure to express your genuine interest in clean energy during the interview. Research the company's mission and values, and be ready to discuss why you want to contribute to their goals.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved customer issues or technical problems. This will showcase your problem-solving mindset, which is crucial for the role.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice articulating your thoughts clearly. Use simple language to explain complex ideas, as this reflects your ability to guide users through solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products, team dynamics, and growth opportunities. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.