Order Processing Specialist

Order Processing Specialist Bolton (Hybrid Working Available 1 day WFH) £27,000 – £28,000 + Bonus Monday – Friday The Opportunity We’re recruiting for an experienced Order Processor / Customer Service Coordinator to join a fast-paced, growing business with an excellent team culture and strong opportunities for progression. This role is ideal for someone who thrives in a busy environment, enjoys managing customer relationships, and takes pride in delivering a smooth order journey from start to finish. The Role You’ll be responsible for managing high-volume customer orders, ensuring accurate processing, timely dispatch, and excellent customer service throughout. Key responsibilities include: Processing customer orders from start to finish within the ERP system Managing customer queries via phone and email Coordinating dispatch dates and delivery schedules Liaising with warehouse, transport, finance, and sales teams Handling returns, complaints, and order amendments Managing payments, credit checks, and resolving account queries Maintaining accurate CRM notes and customer records About You Strong customer service and order processing experience Confident telephone manner and excellent communication skills Good Microsoft Office and PC skills Organised with strong attention to detail Able to work well in a fast-paced environment Proactive and solutions-focused mindset A great opportunity to join a supportive business with genuine career development and a fantastic working culture. What’s in it for You? Competitive salary of £27,000 – £29,000 Attractive bonus structure Monday to Friday working (no weekends) Hybrid working options Clear progression and career development opportunities Supportive and collaborative team environment