At a Glance
- Tasks: Manage customer orders and resolve queries in the renewable energy sector.
- Company: Join a rapidly growing clean-energy company with global reach.
- Benefits: Enjoy flexible working, 25 days' holiday, and ongoing training.
- Other info: Great career progression opportunities in a dynamic environment.
- Why this job: Make a real impact in the booming renewable energy industry.
- Qualifications: Strong customer service skills and experience in order management.
The predicted salary is between 27500 - 27500 £ per year.
- Customer Service & Order Fulfilment Specialist – Renewable Energy
- Bolton
- £27,500 Basic Plus bonus of between £2,500 - £4,000
Would you like to build your career with a rapidly growing business at the heart of the renewable energy industry?
We are recruiting for an established clean-energy company that supplies solar PV, battery storage and EV charging technology to customers across the UK and Europe.
Backed by a successful international group with revenues exceeding £300 million, the business offers excellent stability, global reach and genuine opportunities for career progression.
Due to continued growth, there are opportunities within the company’s expanding Customer Operations team, covering two closely connected areas: order fulfilment and customer resolution.
The Role
Depending on your experience and strengths, your role will focus on either managing customer orders from placement through to delivery or taking ownership of more complex customer queries, returns and complaints.
Your responsibilities may include
- Managing customer orders from initial placement through to successful delivery
- Acting as a key point of contact for customers by telephone and email
- Coordinating with warehouse, transport, finance and sales teams
- Investigating delivery issues, returns, product concerns and customer complaints
- Finding practical solutions, including replacements, collections and order amendments
- Keeping customers regularly updated and managing expectations
- Maintaining accurate notes across CRM and ERP systems
- Supporting credit checks, payments, account queries and order documentation
- Taking full ownership of queries through to a successful resolution
- Helping improve processes and the overall customer experience
About You
We would be interested in speaking with people from customer service, sales administration, order processing, logistics coordination, complaints handling or customer resolution backgrounds.
You will ideally have
- Strong customer service and communication skills
- Experience managing orders, queries or complaints through to completion
- The confidence to deal with complex or time-sensitive situations
- Excellent organisation and attention to detail
- A calm, practical and solutions-focused approach
- Experience working across multiple departments
- Good Microsoft Office skills and confidence learning new systems
- Experience using CRM, ERP or order-management software would be advantageous
This is an opportunity to join a successful and ambitious company operating in one of the world’s fastest-growing industries.
You will benefit from
- Flexible working
- 25 days’ holiday
- Pension and life assurance
- EV car scheme
- Cycle to Work scheme
- Employee Assistance Programme
- Discounted products
- Ongoing training and career development
- Excellent long-term progression opportunities
- The chance to contribute to the continued growth of renewable energy across the UK and Europe
If you are an organised, customer-focused problem solver who would like to develop your career within the renewable energy sector, apply today for a confidential conversation.
Customer Service Specialist in Manchester employer: Moorland Recruitment
Moorland Recruitment is an excellent employer, offering a dynamic work culture that prioritises employee development and collaboration. Located in Telford, the company provides unique opportunities for growth within the food quality sector, alongside competitive benefits and a commitment to high-quality service delivery, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Moorland Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Moorland Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Moorland Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Moorland Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Moorland Recruitment!
How to prepare for a job interview at Moorland Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
