At a Glance
- Tasks: Support customer service and administration in a busy technical environment.
- Company: Global specialist manufacturer based in Redditch.
- Benefits: 18-month fixed-term contract with immediate start.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Highly organised, confident, and able to manage multiple priorities.
The predicted salary is between 25000 - 30000 £ per year.
18 month fixed-term contract
Based in Redditch, Worcestershire
Working for a Global Specialist Manufacturer
Varied customer service, service support and administration role
Opportunity to work within a busy technical service / aftermarket environment
Immediate start!
The Role
As Customer Service Administrator, you will support the wider service and customer care team with a varied mix of customer service, finance administration, purchasing administration and service support duties. You will be responsible for helping resolve customer and supplier queries, processing returns, raising credit notes, maintaining accurate information on internal systems and supporting the service team with reports, contracts and documentation. This role would suit someone who is highly organised, confident dealing with customers and internal teams, and comfortable managing several priorities at once.
Key Responsibilities
- Investigate invoice queries aiming for quick resolution.
- Process Returns within a timely manner.
- Purchase ledger end to end processes, including but not restricted to, chasing overdue invoices, customer PO numbers, travel costs allocation, service orders.
- Approve supplier invoices.
- Provide accurate documentation, overdue summaries, and invoice information to the Service Team.
- Maintain and update customer and service-related information within Salesforce.
- Maintain subcontractor cost spreadsheets and ensure correct recharge processing.
- Produce overtime reports and ensure compliance with company overtime rules.
- Distribute approved overtime hours to Technicians and Human Resources.
- Respond to technician queries relating to overtime calculations.
If you are immediately available please apply tonight!
Customer Service Administrator – 18 Month FTC employer: Moorland Recruitment
As a Customer Service Administrator at our global specialist manufacturing company in Redditch, you will thrive in a dynamic and supportive work environment that values employee growth and development. We offer a range of benefits, including competitive pay, opportunities for professional advancement, and a collaborative culture that encourages innovation and teamwork. Join us to be part of a dedicated team where your contributions make a real impact in the technical service and aftermarket sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator – 18 Month FTC
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your skills match the role of a Customer Service Administrator. We want you to feel confident and ready to impress!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Administrator – 18 Month FTC
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that matches the Customer Service Administrator role. We want to see how your skills align with the varied customer service and administration tasks mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've handled customer queries or managed multiple priorities in the past.
Showcase Your Organisational Skills:Since this role requires someone who is highly organised, make sure to highlight any relevant experiences where you successfully managed several tasks at once. We love seeing how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Moorland Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like processing returns and managing invoice queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires someone who is highly organised, be prepared to discuss your organisational strategies. Think of examples from your past experiences where you successfully managed multiple priorities or resolved customer queries efficiently. This will demonstrate that you can handle the varied tasks expected in this role.
✨Brush Up on Salesforce
As you'll be maintaining customer and service-related information within Salesforce, it’s a good idea to have a basic understanding of how it works. If you’ve used similar systems before, mention that experience. If not, consider watching a few tutorial videos to get familiar with its interface and functionalities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the company culture, or specific challenges the service team faces. This shows that you’re not just interested in the job, but also in how you can contribute to the team and grow within the company.
