At a Glance
- Tasks: Manage customer orders and resolve queries in the renewable energy sector.
- Company: Join a rapidly growing clean-energy company with global reach.
- Benefits: Enjoy flexible working, 25 days' holiday, and ongoing training.
- Other info: Great career progression opportunities in a dynamic environment.
- Why this job: Make a real impact in the fast-growing renewable energy industry.
- Qualifications: Strong customer service skills and experience in order management.
The predicted salary is between 31500 - 38500 £ per year.
Would you like to build your career with a rapidly growing business at the heart of the renewable energy industry? We are recruiting for an established clean-energy company that supplies solar PV, battery storage and EV charging technology to customers across the UK and Europe. Backed by a successful international group with revenues exceeding £300 million, the business offers excellent stability, global reach and genuine opportunities for career progression.
Due to continued growth, there are opportunities within the company’s expanding Customer Operations team, covering two closely connected areas: order fulfilment and customer resolution.
The Role
- Managing customer orders from initial placement through to successful delivery
- Acting as a key point of contact for customers by telephone and email
- Coordinating with warehouse, transport, finance and sales teams
- Investigating delivery issues, returns, product concerns and customer complaints
- Finding practical solutions, including replacements, collections and order amendments
- Keeping customers regularly updated and managing expectations
- Maintaining accurate notes across CRM and ERP systems
- Supporting credit checks, payments, account queries and order documentation
- Taking full ownership of queries through to a successful resolution
- Helping improve processes and the overall customer experience
About You
We would be interested in speaking with people from customer service, sales administration, order processing, logistics coordination, complaints handling or customer resolution backgrounds. You will ideally have:
- Strong customer service and communication skills
- Experience managing orders, queries or complaints through to completion
- The confidence to deal with complex or time-sensitive situations
- Excellent organisation and attention to detail
- A calm, practical and solutions-focused approach
- Experience working across multiple departments
- Good Microsoft Office skills and confidence learning new systems
- Experience using CRM, ERP or order-management software would be advantageous
This is an opportunity to join a successful and ambitious company operating in one of the world’s fastest-growing industries. You will benefit from:
- Flexible working
- 25 days’ holiday
- Pension and life assurance
- EV car scheme
- Cycle to Work scheme
- Employee Assistance Programme
- Discounted products
- Ongoing training and career development
- Excellent long-term progression opportunities
- The chance to contribute to the continued growth of renewable energy across the UK and Europe
If you are an organised, customer-focused problem solver who would like to develop your career within the renewable energy sector, apply today for a confidential conversation.
Customer Relations Specialist in Bolton employer: Moorland Recruitment
Moorland Recruitment is an excellent employer, offering a dynamic work culture that prioritises employee development and collaboration. Located in Telford, the company provides unique opportunities for growth within the food quality sector, alongside competitive benefits and a commitment to high-quality service delivery, making it an ideal place for those seeking meaningful and rewarding employment.
