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- Tasks: Manage customer orders and ensure smooth processing from start to finish.
- Company: Fast-paced, growing business with a supportive team culture.
- Benefits: Competitive salary, attractive bonuses, hybrid working, and career development.
- Other info: Enjoy a collaborative environment with clear progression opportunities.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Strong customer service skills and experience in order processing.
The predicted salary is between 27000 - 30000 £ per year.
We’re recruiting for an experienced Order Processor / Customer Service Coordinator to join a fast-paced, growing business with an excellent team culture and strong opportunities for progression. This role is ideal for someone who thrives in a busy environment, enjoys managing customer relationships, and takes pride in delivering a smooth order journey from start to finish.
You’ll be responsible for managing high-volume customer orders, ensuring accurate processing, timely dispatch, and excellent customer service throughout. Key responsibilities include:
- Processing customer orders from start to finish within the ERP system
- Managing customer queries via phone and email
- Coordinating dispatch dates and delivery schedules
- Liaising with warehouse, transport, finance, and sales teams
- Handling returns, complaints, and order amendments
- Managing payments, credit checks, and resolving account queries
- Maintaining accurate CRM notes and customer records
About You:
- Strong customer service and order processing experience
- Confident telephone manner and excellent communication skills
- Good Microsoft Office and PC skills
- Organised with strong attention to detail
- Able to work well in a fast-paced environment
- Proactive and solutions-focused mindset
A great opportunity to join a supportive business with genuine career development and a fantastic working culture.
What’s in it for You?
- Competitive salary of £27,000 – £29,000
- Attractive bonus structure
- Monday to Friday working (no weekends)
- Hybrid working options
- Clear progression and career development opportunities
- Supportive and collaborative team environment
CRM Specialist - Hybrid in Bolton employer: Moorland Recruitment
Contact Detail:
Moorland Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Specialist - Hybrid in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their success. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing that CRM Specialist role. We’re all about making connections, and applying directly helps us see your application first-hand!
We think you need these skills to ace CRM Specialist - Hybrid in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and order processing experience, as we want to see how you can thrive in a busy environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the CRM Specialist role. Share specific examples of how you've managed customer relationships and processed orders efficiently in the past.
Show Off Your Communication Skills: Since this role involves liaising with various teams and managing customer queries, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Moorland Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a CRM Specialist inside out. Familiarise yourself with order processing systems and customer relationship management tools. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves managing customer relationships, be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlight your proactive approach and solutions-focused mindset to demonstrate that you can thrive in a busy environment.
✨Practice Your Communication
A confident telephone manner is key for this job. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly. This will not only boost your confidence but also help you convey your excellent communication skills during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, progression opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s growth.