Management Consultant - Senior Consultant - Operational Improvement - Healthcare in London

Moorhouse is a consulting firm focused on delivering sustainable change. For this role, we require a Senior Consultant who will lead delivery of projects and drive sector growth.

Responsibilities

• Deliver high-impact, meaningful change – take ownership of innovative, strategically important programmes that create measurable impact across NHS organisations.
• Have true autonomy and support – shape your role on projects and to sector growth, with flexibility and support by senior leaders.
• Work on varied and complex challenges – apply your expertise to complex challenges beyond traditional CIP/FIP projects.
• Develop deep exposure to the NHS and Health & Care system – work side‑by‑side with executives, operational leaders, and system leaders across providers, IC&SCs, and national bodies.
• Accelerate your career – learn from a highly experienced team with deep expertise in healthcare and the NHS.
• Grow your expertise and profile – deepen your understanding of Health & Care through formal training, thought leadership, and proposition development.
• Be visible in a growing practice – play an active role in our growth through business development, building your own network, and supporting bids for exciting new client work.
• Join a people‑first community – be part of a supportive, ambitious and connected team that values fun, collaboration and wellbeing.

Essential Skills

• We are seeking candidates with strong NHS operational experience. An ideal candidate would have either:

• At least 4+ years of experience working directly within an NHS provider in an operational role, or
• At least 4+ years’ consulting experience, with strong examples of operational support delivery in a provider setting (e.g., Acute Trust).

The Experience You Will Bring

• Experience working in NHS operational environments, with an understanding of key operations such as patient flow, theatre and bed utilisation, workforce productivity and end‑to‑end operational flows.
• Experience diagnosing operational problems using techniques such as process mapping and root‑cause analysis to identify actionable improvement opportunities.
• Strong NHS operational literacy, including understanding of constitutional standards and key data sets used to manage provider performance (e.g., SUS, RTT, A&E, theatre utilisation, workforce) and the systems used operationally across Trusts.
• Practical experience delivering operational change programmes in acute, community or mental health settings, with the ability to articulate the measurable improvements realised in efficiency, throughput, waiting times, productivity or cost.
• Ability to engage meaningfully with frontline staff, with strong stakeholder management and facilitation skills, working credibly with operational, clinical and managerial leaders within complex provider settings.
• Experience applying improvement methodologies and structured problem‑solving, including facilitation of workshops.
• A strong desire to work with the NHS and a passion for Health & Care transformation, delivering change that improves outcomes and sustainability for patients and populations.
• A ‘strategic thinker’ with a passion for solving complex organisational and system problems.
• Strong interpersonal skills including building and nurturing strong relationships with clients and colleagues, and experience effectively managing and collaborating with senior stakeholders.
• A proactive approach with ability to work independently and identify, scope and lead key initiatives (for client delivery and for internal sector growth at Moorhouse).
• Commercial awareness and experience in business development e.g. building long‑lasting relationships, supporting development of impactful proposals, or identifying potential new work opportunities.

Benefits

• A total cash package of up to £80,000 comprising a base salary of £64,575 and a combination of personal and company bonuses paid every six months.
• 25 days annual leave, increasing by one day for every full year of service to a maximum of 30 days with the option to buy or sell up to five days of annual leave per year.
• Life Assurance, Private Medical Insurance, Group Personal Pension Scheme and a range of discounted lifestyle and well‑being benefits through Perkbox.
• Enhanced family‑friendly package: generous parental pay, flexible working options, and paid time off for family commitments.
• Inclusive Culture and Community: employee resource groups, learning and education opportunities, and a strong sense of belonging.
• A culture where promotion quotas or typical distribution curves are not used, and performance is recognised consistently and transparently.

Location: Our offices are based near Liverpool Street in London, but you will spend much time with clients at their offices. We support flexible and hybrid working.

Moorhouse is proud to be an equal opportunities employer and our values underpin a working environment that is inclusive for all. We encourage people to bring their whole selves to work, contribute ideas, take initiative and be responsible for their impact on others internally and externally.