At a Glance
- Tasks: Lead daily operations of a luxury health club and ensure exceptional member experiences.
- Company: Third Space, a unique collection of luxury health clubs in London.
- Benefits: Complimentary memberships, discounts on services, and a vibrant work culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and inspire members to achieve their fitness goals.
- Qualifications: Strong leadership skills and experience in managing club operations.
The predicted salary is between 28000 - 30000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Our people are the creators that bring the space to life.
We’re a team of motivators, inventors, and coaches; always striving to grow and evolve.
It’s not just a job, it’s a lifestyle.
We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way.
This is our space.
We’re currently looking for an Operations Manager to join our business as an integral part of one of our club in Moorgate.
This is a crucial and high profile role for our business and will see you partner with the General Manager on all aspects of the day-to-day operations of a state of the art health club.
You will be responsible for all areas of operation in the club, ensuring exceptional standards are maintained at all times in a safe environment.
You’ll oversee our extraordinary Member Concierge and pro-active Housekeeping teams to ensure outstanding service is consistently provided to all of our new and existing members and guests and that the member concierge strategy is fully implemented and adhered to.
The Operations Manager will support the General Manager in the successful and smooth operation of all aspects of the club, ensuring the highest standards of cleanliness, maintenance and procedural operations are maintained and that all amenities are in working order.
- You will also lead and manage the Member Concierge Manager and oversee the Member Concierge team ensuring all team members are fully trained in and consistently demonstrate the expectations of the Member Concierge strategy.
- You will also work closely with the Housekeeping Manager and oversee the Housekeeping team ensuring high-standard cleanliness is maintained in club and team engagement.
- You’ll contribute to club and Third Space strategy, sharing best practice and contributing ideas to further enhance the member experience and proactively respond to member feedback, reporting feedback to relevant departments and GM, where necessary.
- As Operations Manager, you’ll also ensure that all club team members are suitably trained in Health and Safety procedures and that the company policies and procedures relating to health and safety are adhered to at all times.
In order to be considered for this role, we’ll expect you to demonstrate strong leadership skills, including leading, managing and developing a team, as well as how you ensure a great member experience and proactively deal with member feedback and complaints.
You’ll be able to demonstrate a full understanding of managing the club as a Duty Manager or above.
As well as the usual you get for turning up for work, you and a buddy will get complimentary memberships to all of our amazing health clubs to attend as many cycling classes as your legs will allow!
You will also receive discounted prices within our Spa, Medical, Retail and Natural Fitness Food offerings as well as with our first class Personal Trainers.
Operations Manager in London employer: Moorgate
At Natural Fitness Food, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on health and fitness. Located within London's prestigious Third Space health club, our team enjoys competitive salaries, complimentary memberships, and opportunities for personal growth while delivering outstanding service to our valued customers. Join us to be part of a supportive environment where your passion for healthy living can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Moorgate.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Moorgate is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Moorgate, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Moorgate
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Moorgate.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Moorgate.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Moorgate's Clientele
Since it's a full-time gig, understanding the specific clientele Moorgate caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
