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- Tasks: Supervise the admin team in A&E, ensuring excellent patient service and efficient operations.
- Company: Join Moorfields Eye Hospital, a leader in eye care with a commitment to patient-first service.
- Benefits: Enjoy flexible working, career development, eye care perks, generous holidays, and a solid pension scheme.
- Why this job: Develop your leadership skills while making a real impact in patient care and hospital operations.
- Qualifications: Previous supervisory experience and strong communication skills are essential for this role.
- Other info: This part-time role includes weekends and bank holidays, with a supportive and inclusive work culture.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for an administrator with previous supervisory experience to join the Accident & Emergency service at Moorfields Eye Hospital, supervising the admin team at the weekends and Mondays (including bank holidays).
The working pattern for this part-time role is:
Saturday 09:00-17:00
Sunday 08:00-16:00
Monday 12:00 – 20:00 (including bank holidays)
The post holder will support the administrative team to provide a comprehensive and efficient reception and administration service. Effective communication, attention to detail and excellent customer service principles are essential skills required for this role.
The successful candidate will have the opportunity to develop leadership skills through the internal learning and development programme., + Provide comprehensive and efficient reception and administration service both in person and virtually for video consultations
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Coordinate work of the A&E coordinators on day to day basis
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Supervise, train and support A&E coordinators to deliver excellent customer service to patients
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Overall management responsibility for delegated members of the admin staff
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Working with service managers to ensure key performance indicators are met
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Using patient administration systems to manage patient registration, appointment bookings and referrals
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To be responsible for ensuring high standards of data entry and quality are achieved and sustained across the service
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To provide cross-cover within the supervisor team when required
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Liaise with teams across the hospital network to resolve patient queries
PROBATIONARY PERIOD
This post will be subject to a probationary period of 6 months.
During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side., + To provide supervision and support to the A&E co-ordinators within the relevant clerical team on a day-to-day basis.
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To provide effective clinic and A&E reception management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
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To provide a professional, comprehensive and efficient reception and administration service to the Trust’s General Ophthalmology (Primary Care) and Urgent Care clinics and A&E services based at Moorfields Eye Hospital, City Road.
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To promote a positive image of the trust’s services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
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To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
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To ensure adherence to the Trust’s Access Policy at all times.
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To work as part of a service team and provide cross- cover as and when required.
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To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].
Based in the vibrant and fast developing high tech quarter centred around City Road, Hoxton and Shoreditch, we have:
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A lively working atmosphere
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Easy and quick transport links
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Affordable housing in the coolest new developments right on the doorstep
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Career development opportunities for staff at all levels
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A range of attractive benefits that include eye care, generous holidays, and an excellent pension scheme.
Weekend Admin Supervisor - A&E employer: Moorfields Eye Hospital NHS Foundation Trust
Contact Detail:
Moorfields Eye Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Admin Supervisor - A&E
✨Tip Number 1
Familiarize yourself with the specific administrative systems used in A&E services. Understanding how to manage patient registrations and appointment bookings will give you a significant edge during the interview.
✨Tip Number 2
Highlight your supervisory experience by preparing examples of how you've successfully led a team in a high-pressure environment. This will demonstrate your ability to manage the A&E coordinators effectively.
✨Tip Number 3
Showcase your customer service skills by discussing specific instances where you improved patient experiences. This aligns perfectly with the role's emphasis on providing excellent service to patients and stakeholders.
✨Tip Number 4
Research Moorfields Eye Hospital's values and commitment to diversity and inclusion. Being able to articulate how you align with these values can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace Weekend Admin Supervisor - A&E
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your supervisory experience and administrative skills. Emphasize any previous roles where you managed a team or provided excellent customer service, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organization. Mention specific examples of how you've successfully led teams in the past and how you can contribute to the A&E service at Moorfields Eye Hospital.
Highlight Relevant Skills: Focus on your communication skills, attention to detail, and ability to manage patient administration systems. These skills are essential for the role, so provide concrete examples of how you've demonstrated them in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Moorfields Eye Hospital NHS Foundation Trust
✨Showcase Your Supervisory Experience
Be prepared to discuss your previous supervisory roles in detail. Highlight specific examples where you successfully managed a team, resolved conflicts, or improved processes. This will demonstrate your capability to lead the A&E admin team effectively.
✨Emphasize Customer Service Skills
Since excellent customer service is crucial for this role, think of instances where you went above and beyond for patients or clients. Share how you handled difficult situations and ensured a positive experience for those you served.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure high standards of data entry and quality in your work. You might want to mention any systems or methods you use to maintain accuracy and efficiency in administrative tasks.
✨Familiarize Yourself with Patient Administration Systems
Research the patient administration systems commonly used in healthcare settings. Being knowledgeable about these systems will show your readiness to manage patient registrations, appointment bookings, and referrals effectively.
