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- Tasks: Join us as a Programme Support Officer, coordinating exciting projects and supporting digital transformation.
- Company: Moorfields Eye Hospital is a leading NHS Foundation Trust dedicated to eye care excellence.
- Benefits: Enjoy flexible working, NHS discounts, free Pilates classes, and a supportive learning environment.
- Why this job: Be part of a dynamic team making impactful changes in healthcare while developing your skills.
- Qualifications: We're looking for organised, enthusiastic individuals with strong communication and project management skills.
- Other info: This role is based at our City Road site, with easy transport links.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for an individual to join our Programme as Support Officer.
We are looking for an organised, enthusiastic individual who is self-motivated but also enjoys working in a team. In addition to programme management support skills, you need to be able to support digital transformational change.
This role involves the effective planning, coordination, and support of complex strategies, activities, and projects. Responsibilities include clerical or administrative support, developing and implementing policy and processes, supporting the MoorConnect Programme Board, Readiness Boards, and Design Authority, as well as supporting governance reporting for the Excellence Delivery Unit (XDU) and collaboration sessions.
They will work alongside departmental teams to support user needs, ensuring successful and beneficial changes to their working practices.
Programme and Project Support
- Provide and receive routine information requiring tact or persuasive skills to inform colleagues and stakeholders, and handle complex or sensitive information.
- Assist in making information presentable and understandable in simple documents, spreadsheets, tailored to different audiences such as the MoorConnect Programme Board, Readiness Boards, and Design Authority Board.
- Assess, resolve, and refer enquiries, involving other team members as appropriate; refer complex or non-routine enquiries to the manager.
- Assist in preparing communications for programme members.
- Liaise with the MEH communications team to update them about MoorConnect and promote outputs via social media.
- Ensure business intelligence gathered through projects is recorded on the project tracker.
- Take minutes and capture/ consolidate learning during workshops and meetings.
- Manage digital communication tools (e.g., setting up virtual meetings, coordinating breakout rooms using Teams, managing virtual lobbies).
- Other responsibilities as directed by the Programme Manager.
This position is based at our City Road site.
At Moorfields, we offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working environment
And much more! Please see our Moorfields benefits document for the full range of benefits.
Training Support
- Coordinate the administrative elements of the EPR training programme and ensure logistical arrangements are in place.
- Support the training lead as the point of contact for training queries from staff and trainers.
- Prepare and circulate reports on training progress, attendance, and evaluations.
- Monitor the training inboxes and respond promptly.
- Assist in arranging Meditech training for staff, including scheduling and venue booking.
- Support the training lead in arranging EPR training for end users.
- Work closely with the Project Manager/Lead on project support recruitment.
- Provide administrative support for end user and super user training as directed.
- Other responsibilities as directed by the Training Lead.
Project Management
- Plan and organise straightforward project activities within 1–3 months, adjusting tasks as needed.
- Update and maintain accurate records in the project management software.
- Organise and support meetings with the Project Manager.
- Track risks and issues throughout projects and programmes.
- Ensure all projects are systematically documented.
- Collaborate with colleagues to identify new opportunities and help design and deliver new projects.
- Plan and coordinate events, engaging stakeholders, researching venues, and supporting logistics.
This advert closes on Tuesday 15 Jul 2025.
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Programme Support Officer | Moorfields Eye Hospital NHS Foundation Trust employer: Moorfields Eye Hospital NHS Foundation Trust
Contact Detail:
Moorfields Eye Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Support Officer | Moorfields Eye Hospital NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the Moorfields Eye Hospital NHS Foundation Trust and its initiatives, especially the MoorConnect Programme. Understanding their goals and challenges will help you demonstrate your enthusiasm and alignment with their mission during interviews.
✨Tip Number 2
Network with current or former employees of Moorfields, particularly those in programme support roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Brush up on your digital communication skills, especially with tools like Microsoft Teams. Being able to confidently manage virtual meetings and collaborate online will be crucial in this role, so consider practicing these skills before your interview.
✨Tip Number 4
Prepare to discuss specific examples of how you've supported project management or training initiatives in the past. Highlighting your organisational skills and ability to handle complex information will show that you're ready to take on the responsibilities of the Programme Support Officer.
We think you need these skills to ace Programme Support Officer | Moorfields Eye Hospital NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Programme Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is well-structured and clearly outlines your relevant experience, particularly in programme management support and digital transformation. Use bullet points for clarity and include specific examples of your achievements.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Highlight your organisational skills, ability to work in a team, and any experience you have with project management or administrative support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Programme Support Officer role.
How to prepare for a job interview at Moorfields Eye Hospital NHS Foundation Trust
✨Show Your Organisational Skills
As a Programme Support Officer, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised projects or events, highlighting your attention to detail and time management skills.
✨Understand Digital Transformation
Since the role involves supporting digital transformational change, make sure you have a good grasp of relevant technologies and processes. Research Moorfields Eye Hospital's current digital initiatives and be ready to discuss how you can contribute to these changes.
✨Prepare for Team Collaboration
This position requires working closely with various teams. Be prepared to discuss your experience in collaborative environments, including how you handle conflicts and ensure effective communication among team members.
✨Familiarise Yourself with Governance Reporting
Understanding governance reporting is crucial for this role. Brush up on what governance means in a healthcare context and be ready to explain how you would support the reporting processes for the Excellence Delivery Unit (XDU).
